We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills.
Responsibilities:
- Providing on-site technical support and troubleshooting for systems and networks
- Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM/Vendors
- Handling troubleshooting, installation, re-installation, and configuration of systems, printers, and scanners
- Configuring desktop and laptop according to standardization policies
- Installing and configuring in-scope client software/applications
- Coordinating with vendors for access control and technical support
- Troubleshooting and configuring e-mail clients
- Supporting local area network issues (LAN) and DHCP client
- Installing antivirus software and ensuring virus definition auto updates
- Installing approved patches onto desktops/laptops
- Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers
- Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
- Logging and coordinating escalated calls with vendors and tracking them until resolution
- Assisting with maintenance for non-technical failures of AV components
- Managing voice lines and coordinating with EPABX vendor for technical issues
- Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues
- Publishing and sharing monthly service reports
- Engaging in support and understanding of new tools and technologies related to endpoint management
Requirements
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role in the field
- Hands-on experience with Windows/Linux/Mac OS environments for at least 2 years
- Working knowledge of office automation products and computer peripherals such as printers and scanners
- Familiarity with network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Customer-oriented attitude
- BSc in Computer Science or relevant field
- Must have a two-wheeler and driving license for field calls.
Benefits
- Health insurance coverage for employees and their families
- Long-term benefit savings plan with employer matching contributions
- Opportunities for professional development and advancement within the organization
