Technical Support Engineer at Strike48 (Remote)
Location: Remote, India | Type: Full-time
About Strike48
Strike48 develops purpose-built AI agents for security, IT, and compliance that automate real tasksenabling organizations to focus on strategic priorities. Our technology integrates seamlessly with Bedrock LLMs, MCP connectors, and existing SIEM/observability tools to deliver intelligent automation solutions.
Headquartered in Boston, Massachusetts, Strike48 is backed by leading investors including Insight Partners, Georgian, and Bessemer Venture Partners.
Role Overview
As a Technical Support Engineer at Strike48, you'll be at the forefront of AI-powered security innovation, providing expert technical assistance to global customers and colleagues. This is a remote role for a professional who will be located in India.
Key Responsibilities
- Provide technical support during your assigned shift within our 24/7 global support model
- Troubleshoot complex software problems
- Build deep product expertise to effectively diagnose and resolve customer challenges
- Collaborate with cross-functional teams
- Proactively identify recurring issues and recommend preventative measures
- Communicate effectively with international customers and internal teams
- Maintain strict confidentiality standards when handling sensitive security information
- Educate customers
- Exhibit patience and empathy when failures occur
Requirements
- Demonstrated success in a highly technical job or education in a technical field
- Excellent written and spoken communication in American English
- Ability to work independently and with initiative
- Willingness to work assigned shifts as part of a 24/7 support model
- Knowledge of computer networking principles
- Knowledge of information security principles
You will like this role if you
- Enjoy working with unfamiliar tools, including programming languages.
- Are excited to be on the frontier of applied AI and software security.
