Technical Support Engineer

Location: Bengaluru

Department: IT Applications / Digital Transformation

Experience: Freshers

Qualification: B.E./B.Tech (Computer Science, Information Science, IT) or equivalent

About the Role

We are looking for enthusiastic and technically inclined fresh graduates to join our D365 Support team as Tech Support Associate. The selected candidates will be trained on Microsoft Dynamics 365 (D365) and will provide Level 1 support across business functions such as Point of Sale (POS), Supply Chain, Master Data Management (MDM), and Finance.

This is an excellent opportunity for candidates looking to build a career in ERP applications, business systems support, and digital transformation.

Key Responsibilities

• Provide Level 1 support for Microsoft Dynamics 365 users.
• Log, track, and resolve user issues within defined SLAs.
• Escalate complex issues to the appropriate functional or technical teams.
• Support users across POS, Supply Chain, MDM, and Finance modules.
• Assist in troubleshooting application-related issues and user queries.
• Maintain issue logs, knowledge articles, and support documentation.
• Coordinate with business teams during testing, deployment, and go-live activities.
• Participate in training sessions to develop functional and technical expertise on D365.

Eligibility Criteria

• B.E./B.Tech in Computer Science, Information Technology, Information Science, or related disciplines.
• 2025 or 2026 pass-out - FRESHERS.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.
• Basic understanding of databases, ERP systems, or business applications will be an advantage.
• Willingness to work in a support environment and learn enterprise applications.

Desired Skills

• Basic knowledge of SQL, databases, or software applications.
• Understanding of business processes such as retail operations, inventory management, or finance is a plus.
• Strong learning agility and customer-service orientation.
• Ability to work collaboratively in a fast-paced environment.

What You'll Gain

• Hands-on exposure to Microsoft Dynamics 365.
• Experience supporting critical business applications.
• Structured training and mentorship from experienced professionals.
• Opportunity to be part of a large-scale digital transformation program.

Employment Type: Contractual (1 year) - scope of conversion basis performance

Role Category: ERP/Application Support

Open Positions: 5