Description
We are seeking a Technical Support Engineer to join our dynamic team in India. The ideal candidate will be responsible for providing high-quality technical support to our customers, helping them resolve issues and ensuring a positive experience with our products.
Responsibilities
- Provide technical support to customers via email, phone, and chat.
- Diagnose and troubleshoot technical issues related to software and hardware.
- Collaborate with product development teams to resolve customer issues.
- Document solutions and maintain knowledge base for future reference.
- Assist in the training of new team members on technical processes and customer support protocols.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills in English.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a passion for helping others.
