About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world's leading brands
- Solve complex problems and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role: We are looking for Technical Support Engineer for Prisma Access Tool.
Job Title: Senior Technical Support
Experience: 4-6 years
Key Responsibilities
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and
- follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
Minimum Qualifications
- Willing to work flexible and varying shift times including weekends and evenings
- Excellent written and verbal communication skills
- Ability to work well in a diverse team environment
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP,
- Authentication Protocols (SAML, LDAP, RADIUS, etc.)
Desired Qualifications
- Virtualization experience is a plus (AWS, Azure, VMWare, OpenStack)
- Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
Location: India- Bangalore
Want to change the world Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
