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Technical Support Engineer

ABB Limited
Switzerland, India
4-6 Years
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Job Description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Business Manager - Commercial&Operations

__

Your role and responsibilities

Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.

The work model for the role is: hybrid (ideally within presence of current business locations )

You will be mainly accountable for:
  • Technical support for ABB experts worldwide, ABB business partners and End customers with Salesforce as the CRM (Customer relationship management) platform and participation in ensuring 24/7 availability of remote support line
  • Leading resolution teams and handling customer communication for support cases where different stakeholders (e.g., System experts, R&D, Quality etc.) build a resolution team according to severity, complexity, and urgency
  • Leading and support with type test activities, component specifications, life cycle solutions and product engineering etc.
  • Supporting customers with grid code compliance studies (e.g. Power Factory, PSS/E, PSCAD) and digital transformation (e.g. cyber security, digital twin). Training and onboarding support can be offered in this matter.

Qualifications for the role

  • Bachelor or master's in electrical engineering

  • Minimum 4 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is preferred)

  • Specific experience in grid code compliance studies is preferred

  • Fluency in English, any other languages are an asset

  • Proactive attitude to drive innovation and improvement

  • Proven organizational skills with the ability to handle multiple projects simultaneously

  • High sense of responsibility and commitment

  • High degree of intercultural awareness

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact

Apply today or visit to learn more about the impact of our solutions across the globe.

More Info

Job Type:
Permanent Job
Industry:
Electronics Manufacturing
Function:
Energy Industries
Employment Type:
Full time

About Company

ABB Limited

ABB Ltd (German: ABB AG, French, Italian, Romansh: ABB SA),formerly ASEA Brown Boveri, is a Swedish-Swiss multinational corporation headquartered in V&#228&#x3B;ster&#229&#x3B;s, Sweden, and Z&#252&#x3B;rich, Switzerland.operating mainly in robotics, power, heavy electrical equipment, and automation technology areas. It is ranked 341st in the Fortune Global 500 list of 2018 and has been a global Fortune 500 company for 24 years.Until the sale of its Power Grids division in 2020, ABB was Switzerland's largest industrial employer.ABB is traded on the SIX Swiss Exchange in Z&#252&#x3B;rich, Nasdaq Stockholm and the New York Stock Exchange in the United States.

Job ID: 148597399

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Last Updated: 02-06-2026 05:32:57 AM
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