Description
We are seeking a detail-oriented Technical Support professional to join our team in India. The ideal candidate will be responsible for providing exceptional support to our customers, helping them resolve technical issues and ensuring they have a positive experience with our products.
Responsibilities
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to software and hardware.
- Document and track customer issues in the support ticketing system.
- Collaborate with other technical teams to resolve complex issues.
- Educate customers on product features and usage best practices.
- Maintain up-to-date knowledge of company products and services.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in a technical support role or a related field.
- Strong understanding of operating systems (Windows, Linux, MacOS).
- Familiarity with networking concepts and troubleshooting.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Problem-solving skills and a customer-oriented mindset.
