Job OverviewWe are seeking a skilled Technical Support Executive to join our backend operations team. This role involves providing technical support for internet services and coordinating with Tier 1 engineers and field engineers to ensure seamless service delivery and issue resolution. Key Responsibilities
Provide backend technical support for internet services and related infrastructure
Coordinate with Tier 1 engineers and field engineers to troubleshoot and resolve technical issues
Monitor, analyze, and escalate service-related incidents as per defined protocols
Maintain accurate documentation of technical issues, solutions, and customer interactions
Perform root cause analysis for recurring technical problems
Support network connectivity issues, service outages, and performance degradation
Assist in ticket management and ensure timely resolution within SLA parameters
Collaborate with cross-functional teams to improve service quality and customer experience
Participate in knowledge sharing sessions and maintain technical documentation
Required Qualifications
Diploma, BTech, BCA or equivalent degree in Computer Science, Information Technology, or related field
Strong understanding of internet services and networking fundamentals
Knowledge of TCP/IP, DNS, DHCP, and other networking protocols
Familiarity with ticketing systems and backend support processes
Knowledge of circuit wiring, transmission parameters, testing & dispatch systems
Preferred Skills
Excellent problem-solving and analytical abilities
Strong communication skills for effective coordination with technical teams
Freshers are eligible to apply for the role
Ability to work in rotational shifts
Customer-focused mindset with attention to detail
Ability to multitask and work under pressure
Basic knowledge of troubleshooting tools and remote support applications
