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Tech Mahindra Limited

Technical Support/Customer support (International Voice)

Tech Mahindra Limited
Hyderabad
1-5 Years
3 - 4.5 LPA

This job is no longer accepting applications

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  • Posted 14 months ago
  • Over 500 applicants

Job Description

Job Title : Technical Support/Customer support (International Voice)

Job Location: Hyderabad

Years of Experience : 1-5 Years

Salary- 3.2 LPA to 4.2 LPA

We are looking for Experienced candidates for Technical Support/Customer support voice process job for US Geography.

Handle calls from customers or clients and provide them with a solution to their queries. Giving a resolution to the customers or clients should be the whole and sole responsibility (Customer service (Billing), basic technical & Sales).

Responsibilities:

  • In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)
  • Clarity in thought process (Able to articulate his/ her thought)
  • Ability to handle tough situation with customer.
  • Excellent communication skills.
  • Customer handling skills.
  • Strong ability to multitask and take fast decisions independently.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
  • Ensure Timely & Professional Responses to all Queries,
  • Experience resolving customer issues, billing, and/or handling product Q&A.
  • Interest in learning new technologies.
  • Experience promoting and/or selling products and services.
  • Demonstrated communication skills.
  • Resolving device issues using troubleshooting techniques and providing clear and concise information.
  • Reviewing account information and answering questions about billing or services.

Qualifications : Any Graduates and masters can apply.

  • Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) Preferred.
  • Minimum Edu Graduate/UG Education should be of complete.

More Info

Job Type:
Permanent Job
Industry:
Information and Communications Technology (ICT), Business Information Systems
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 94115843

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Last Updated: 16-10-2025 09:22:29 AM
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