Technical Support Associate

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS.

Our most valuable asset is our people .

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the

ZS IT S upport teams are aligned with the company s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.

TECHNICAL SUPPORT ASSOCIATE

We seek applicants for Technical Support Associate position in our Pune, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 9000 users in our two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices.

What You ll Do

• Provide support for Laptops, printers, and basic MS teams phone support.
• Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools.
• Technical Support tools / OS Imaging: VNC, VPN / SCCM
• Handling MS team s telephony related issues
• Troubleshooting domain connectivity and outlook related issues
• MacBook configuration, support.
• Support for mobile devices - android and iOS, proficiency in MDM tool
• Installing and support for printers, VC equipment s, zoom equipment s, board room setup.
• Web conferencing applications support zoom, skype, WebEx, MS Teams
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Level 1 troubleshooting for LAN, wireless connectivity.
• Supporting the roll-out of new applications and software s.
• Setting up new user accounts and profiles and dealing with password issues.
• Handling File server and file share access and related issues.
• Troubleshooting ZS Application related issues.
• Provide support for data center maintenance activity.
• Monitoring email alerts and work with other teams to solve the problems.
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
• Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipment s inventories.
• Rapidly establishing a good working relationship with users, vendors, and other professionals.
• Flexible with work timings and shifts.
• Travel as needed by projects.

What You ll Bring

• BS/BE with record of high academic achievement.
• A+ certification or Microsoft Certified Systems Administrator
• Eagerness to contribute in a team-oriented environment
• Ability to work methodically and analytically in a quantitative problem-solving environment.
• Excellent leadership, communication, and organizational skills
• Strong customer service skills

Perks Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Considering applying

At ZS, were building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you dont meet 100% of the requirements listed above.

To Complete Your Application:

Candidates must possess work authorization for their intended country of employment.

An on-line application, including a full set of transcripts (official or unofficial), is required

to be considered.

Role: Network (Support) Engineer

Industry Type: Management Consulting

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Computer hardwareVPNFinancial planningLANAsset managementTroubleshootingmicrosoftBusiness intelligenceTechnical supportMonitoring