Technical Support Associate

Job description

What Youll Do

• Provide support for Laptops, printers, and basic MS teams phone support.
• Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools.
• Technical Support tools / OS Imaging: VNC, VPN / SCCM
• Handling MS teams telephony related issues
• Troubleshooting domain connectivity and outlook related issues
• MacBook configuration, support.
• Support for mobile devices - android and iOS, proficiency in MDM tool
• Installing and support for printers, VC equipments, zoom equipments, board room setup.
• Web conferencing applications support zoom, skype, WebEx, MS Teams
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Level 1 troubleshooting for LAN, wireless connectivity.
• Supporting the roll-out of new applications and softwares.
• Setting up new user accounts and profiles and dealing with password issues.
• Handling File server and file share access and related issues.
• Troubleshooting ZS Application related issues.
• Provide support for data center maintenance activity.
• Monitoring email alerts and work with other teams to solve the problems.
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
• Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipments inventories.
• Rapidly establishing a good working relationship with users, vendors, and other professionals.
• Flexible with work timings and shifts.
• Travel as needed by projects.

What Youll Bring

• BS/BE with record of high academic achievement.
• A+ certification or Microsoft Certified Systems Administrator
• Eagerness to contribute in a team-oriented environment
• Ability to work methodically and analytically in a quantitative problem-solving environment.
• Excellent leadership, communication, and organizational skills
• Strong customer service skills

Role: Network (Support) Engineer

Industry Type: Analytics / KPO / Research

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with are preferred keyskills

Technical Support

VPNLANVNCwirelessSCCM