Technical Support Analyst

Aeries Technology

Bengaluru

2-6 Years

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Posted 5 days ago
Over 50 applicants

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Job Description

The Senior Technical Support Analyst is a subject matter expert responsible for leading complex Tier 2 support efforts with minimal supervision. This role requires strong technical knowledge, leadership in support delivery, and mentoring of junior team members.

Key Responsibilities:

Execute high-complexity technical support tasks independently
Provide mentorship and guidance to Associate and Intermediate Support Analysts
Offer technical and subject matter expertise within their domain
Set work priorities, define deliverables, and guide stakeholders accordingly
Act as the escalation point for internal team members and external stakeholders (clients, vendors, partners)
Serve as the day-to-day contact for support-related issues and escalations
Support the business development team with pre-sales engagements and RFP responses
Continuously stay updated on industry trends, tools, and best practices to align with the product and technical vision
Deliver on assigned duties and other tasks as requested

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Aeries Technology

ATG is a Global Business Services (GBS) company offering outsourcing solutions, business process management, and technological advancements to organizations seeking higher operational effectiveness, greater flexibility, and cost savings. We help create a virtual extension of our clients’ enterprise with an operational framework which is simple, flexible and resilient. ATG enables its clients to extend current capabilities and build value-added services by providing global access to resources and diverse skill sets, including best practices in multiple processes and technology domains. Our services are designed to aid businesses improve their operational efficiencies, performance and reduce costs.

Job ID: 118925385

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