Virtual Drive – Technical Specialist (VDI) – L2Location,913
Bangalore / Chennai / Mumbai
Experience Required
6–8 Years
Work Mode & Shift
- Hybrid Work Model
- US Shift: 5:30 PM – 2:30 AM
- Rotational on-call support including night shifts
- No cab facility
Job Summary
We are looking for an experienced VDI Support Specialist (L2) with strong hands-on expertise in Omnissa Horizon/VMware Horizon environments.
The candidate should have experience in deployment, administration, troubleshooting, and support of enterprise VDI infrastructure in large-scale environments.
Candidate will work as part of the Support Team and should be comfortable handling user issues, infrastructure troubleshooting, documentation, and coordination with OEM/vendors.
Must-Have SkillsExperience- Overall 6+ years of experience in IT Infrastructure
- 3+ years of hands-on experience in:
- Omnissa Horizon
- VMware Horizon / Horizon View / VMware View
- 4+ years of experience with VMware Enterprise Products & EUC Horizon
- Must have worked on large-scale Horizon infrastructure deployments
- Candidate should currently be working at L2 Support level
Technical Skills
- Enterprise VDI environment support & troubleshooting
- Omnissa Horizon Product Suite
- Workspace ONE Access
- Omnissa DEM
- 3rd Party IDM Integration
- VMware & Microsoft technologies
- ESXi & vSphere administration
- Windows Server Administration & troubleshooting
- Hyper-Converged Infrastructure (HCI)
- TCP/IP, DNS, LAN, Switching & Routing fundamentals
- Log Analysis & troubleshooting
- Basic scripting/automation skills
Documentation & Support
- Experience creating:
- HLDs
- LLDs
- Solution documents
- Good troubleshooting capability for Horizon Suite & user-level issues
- Experience coordinating with OEMs/vendors like Microsoft & VMware
Soft Skills
- Excellent verbal & written communication
- Strong stakeholder management
- Good analytical & problem-solving skills
- Team player with mentoring capability for L1 team members
- Ability to conduct technical sessions
- Customer-focused approach
Good-to-Have
- VMware VCAP/VCIX Certification (Desktop & Mobility)
- AWS/Azure Architect Certifications
- Omnissa Horizon Certifications
- Hybrid Cloud experience (AWS, Azure, On-Prem)
Educational Qualification
- Any Engineering Degree
- BSc / MCA / MCM / Diploma (IT Specialization)
Screening Checklist
Please Confirm The Below Before Sharing Profiles
- Total IT Infrastructure experience
- Years of hands-on experience in Omnissa Horizon / VMware Horizon
- Experience in large-scale Horizon deployment
- Current role – L2 Support
- Experience with Workspace ONE / DEM / VDI troubleshooting
- Comfortable working in US Shift
- Comfortable with Hybrid work mode
- Any VMware/AWS/Azure certifications
Skills: omnissa dem,vmware & microsoft technologies,omnissa horizon product suite,esxi,workspace one access,enterprise vdi,3rd party idm integration,windows server administration,tcp/ip,hci
