Job Title: Technical Solutions Architect UPS Devices (APC Specialist)
About the Role: We are seeking a highly skilled and experienced Technical Solutions Architect specializing in UPS Devices, particularly APC systems. This pivotal role involves a balanced focus on technical leadership and support, alongside significant contributions to business growth and strategic direction within the UPS domain.
Responsibilities:
- Serve as the primary technical authority for all APC UPS systems, providing expert-level troubleshooting and solutions.
- Offer 24/7 on-call support for critical customer escalations when required.
- Remotely diagnose and resolve complex UPS issues by analyzing logs, error reports, and system diagnostics.
- Triage service requests, prioritize based on urgency, and implement corrective actions.
- Train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting.
- Assist the Account Manager in resolving high-stakes technical challenges affecting customer satisfaction.
- Document solutions and create knowledge base articles for internal and customer use.
- Understand customer requirements and architect tailored UPS solutions (APC and complementary technologies).
- Drive accreditation pathways for engineers and the company to enhance capabilities (e.g., APC certifications, partner status).
- Position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators.
- Collaborate with Sales & Marketing to develop technical collateral (whitepapers, case studies, demos) that support business development.
- Lead pre-sales engagements, including solution design, proof-of-concept (PoC) setups, and technical presentations.
- Stay ahead of industry trends (e.g., lithium-ion UPS, modular systems, smart monitoring) and advise leadership on strategic investments.
- Lead the UPS Technical Team, setting best practices, escalation protocols, and skill development plans.
- Foster innovation by evaluating new APC products, tools, and service offerings.
- Represent the company at industry events, APC partner meetings, and training sessions.
Skills and Qualifications:
- Deep knowledge of APC Smart-UPS, Symmetra, Galaxy, and associated software (StruxureWare, PowerChute) is required.
- Proven ability to analyze logs, diagnose failures, and implement fixes remotely is essential.
- Experience training engineers and creating technical documentation is necessary.
- Strong business acumen with the ability to align technical solutions with revenue growth is crucial.
- Exceptional communication skills (customer-facing, sales support, leadership updates) are vital.
- APC Certified (or equivalent vendor certifications) is a key requirement.
- Technical Architecture, UPS Devices, APC (American Power Conversion), Power Systems, Electrical Engineering expertise is expected.
- Background in data center power infrastructure or critical environments is highly beneficial.
- Experience with competitor UPS systems (Eaton, Vertiv, CyberPower) is a plus.
- Project management or team leadership experience is an advantage
