Technical Services Manager

Introduction:

We are seeking an industry experienced leader for Care360-Biomedical Equipment maintenance Management program to join our dynamic leadership team to take care of the entire service of any or multiple BEMMP. The TM will play a critical role to ensure the qualitative service delivery in a cost effective manor. The TM should involve day to day service operation, and provide necessary support to the team members by coordinating all supporting transversal departments, Original Equipment manufacturer, and vendors. He is responsible for team management, induce team spirit, competency analysis, and organise required technical training. TM has to ensure the committed KPI/SLA delivery, client satisfaction, and customer delight. He is responsible for the P&L for the projects under him , profitability and payment collection and cash flow for the projects. The ideal candidate will bring a wealth of experience, a strategic mindset, and a proactive approach to managing the company's financial health and operational performance.

PRIMARY RESPONSIBILITY & AUTHORITY

RESPONSIBILITY & AUTHORITY

Overall Responsibilities of all Biomedical Equipment Maintenance Service Program (BEMMP) in public & private sectors of the organisation or a part of it as assigned

Supervise day-to-day operations in the service department.

P&L responsibility for the BEMMP projects under his responsibility

Operation Management to hit the target.

Ensure the achievements of Service Key performance indicators for Preventive maintenance, User training, Calibration, Breakdown maintenance with expected Response time & Turnaround time.

Optimise the Repair & Maintenance cost including SLA deduction.

Coordination with supporting departments, vendors and original manufacturers

Maintenance analysis and action plan for continual improvement

Commitment for qualitative service delivery

Team coordination, utilisation of specialist team among all projects as required.

Manpower deployment & effective utilisation

Cost optimisation on manpower

Optimised Resource utilisation

Team building, engagement, and Team Governance

Competency analysis and technical training

Client relationship, & Customer delight management

Respond to customer service issues in a timely manner.

Create effective customer service procedures, policies, and standards.

Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Implement an effective customer loyalty program.

Maintain accurate records, document all customer service activities and discussions.

Stay informed on the latest industry techniques and methods.

Support for business growth in public & private sector

On time mobilisation of new project as per the commitment with client, with optimised cost.

Take support from management and take strategic decision based on management approval

Take responsibility of the P&L and profitability of each projects

Provide required reports, presentation to the client, managements, GM, VP, Directors, Finance etc.

DO technical analysis, and provide required technical support to the team for the smooth & qualitative service delivery in a cost-effective manner.

Take responsibility on ESMS & HSE policies, and strictly adhere to the policies

SECONDARY RESPONSIBILITY:

Ensure proper communication in place among team, to client, management etc

Ensure integrity of each team member

Avoid unwanted expenses if any

Control all additional expenses

Support sales team for business growth

• Mobilisation and stabilisation of new projects

PREFERRED EDUCATIONAL:

Diploma /B-tech in Engineering

Specialisation in Biomedical Engineering

EXPERIENCE REQUIRED:

15-20 Years experience

MANDATORY JOB SKILLS & KNOWLEDGE REQUIRED:

Technical skill and sound know-how, Communication Skills, presentation skill, Strategic leadership, Financial Analysis