Job responsibilitiesThe TS Manager is accountable for supporting customers in Kaneka s defined segments from a technical perspective. This responsibility encompasses offering high-quality technical assistance and expert advice throughout the entire product lifecycle, including applications, processes, chemical characteristics, end markets, formulations, and manufacturing.
Job details
- Manage the technical interface with the Kaneka customer base and align action with relevant disciplines (incl. sales, manufacturing, research, demand chain).
- Thoroughly understand the technical needs of our customers and provide service in such a way that they will continue to successfully use Kaneka MS products.
- Build relationships at all relevant levels of the customer and Kaneka organization to facilitate short and long term customer technical support.
- Provide customer with existing or new products (internal trails, analyses, sampling, etc.)
- Together with customers, determine and implement corrective actions to maintain and/or re-establish product performance.
- Organize, investigate, and document and resolve customer technical complaints in a timely manner.
- Initiate, modify, manage, and monitor the implementation of new products and product rationalization in relevant segment, manage changes in portfolio and product specifications towards customers.
- Propose new products in agreement with General Manager, in order to satisfy market and customer needs.
- Collect, analyze, and identify opportunities/trends. Cover and benchmark competitor activities, perform technology scouting (new applications) in relevant segments.
- Keep technical agreement document between customers and Kaneka.
- Application summaryKey RequirementKey Requirements5 years+ business experience in construction materials manufacturer or industry sealant field.
- Bachelor degree in chemistry, materials science or other related engineering field.
