Technical Sales Support Engineer

Location- Gurgaon

Required Exp - minimum 2-3 years

About the Role

The Engineer - Sales & Operations is a critical hybrid position that bridges technical engineering expertise with commercial sales acumen and operational excellence. This professional will be responsible for identifying customer requirements, engineering customized solutions, supporting the sales process, and optimizing operational workflows. The role requires a balance between delivering technical proficiency, driving revenue growth, and streamlining business processes.

Primary Purpose

To serve as a technical bridge between customers and the organization, combining deep engineering knowledge with sales support and operational optimization to drive business growth while maintaining customer satisfaction and operational efficiency.

Key Responsibilities

Technical Sales Support (40%)

Prepare and deliver technical presentations and product demonstrations to potential and existing customers

Conduct customer consultations to understand technical requirements, challenges, and business objectives

Develop customized engineering solutions that align with customer needs and organizational capabilities

Translate complex technical concepts into clear, customer-friendly language

Provide pre-sales and post-sales technical support to customers and sales team members

Prepare detailed technical proposals, specifications, and cost estimates

Conduct equipment and system compatibility analysis for customer implementations

Collaborate with internal engineering teams to ensure technical feasibility of proposed solutions

Sales Development & Account Management (35%)

Identify and develop new business opportunities in assigned territories or accounts

Build and maintain strong professional relationships with key clients, decision-makers, and stakeholders

Participate in sales calls, negotiations, and contract discussions to support the sales team

Generate leads through research, outreach, and networking activities

Develop case studies and technical documentation to support sales efforts

Conduct competitive analysis and market research to inform sales strategies

Support the sales forecasting process with accurate technical and timeline assessments

Ensure customer acceptance and satisfaction with delivered solutions

Operations & Process Optimization (25%)

Monitor and optimize sales pipeline and order fulfillment processes

Maintain accuracy of sales data, customer information, and technical documentation in CRM systems

Track and analyze key performance metrics including sales pipeline, conversion rates, and cycle times

Identify bottlenecks in operational workflows and propose process improvements

Assist in implementation of automation tools and systems to enhance efficiency

Coordinate between sales, engineering, and implementation teams to ensure seamless project execution

Prepare regular reports on sales performance, operational metrics, and business development activities

Contribute to continuous improvement initiatives and process standardization

Required Qualifications

Education

Bachelor's degree in Engineering ( Electrical, Electronics / Instrumentation or related discipline)