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Technical Sales Associate

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  • Posted 11 days ago
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Job Description

Job Description

Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.

Key Responsibilities:

  • Handle inbound voice calls and live chat support for international customers
  • Provide end-to-end customer support, query resolution, and issue handling
  • Perform upselling and cross-selling of products and services
  • Meet CSAT, quality, sales, and productivity targets
  • Ensure high standards of customer experience and compliance
  • Accurately document interactions in CRM systems

Required Skills:

  • International BPO Customer Service
  • Inbound Voice Process
  • Chat Support / Blended Process
  • Sales, Upselling & Cross-Selling
  • Customer Support Executive
  • Customer Care / Customer Experience
  • Excellent English Communication (Verbal & Written)
  • North America Process / US Shift

Eligibility Criteria:

  • 1 / 3 years experience in International BPO (Customer Service / Sales)
  • Strong communication skills for both voice and chat processes
  • Comfortable working in Night Shifts / US Shifts / North America Time Zone
  • Male candidates from Indore, Kolkata, Delhi, Jaipur
  • Immediate joiners preferred (Notice period buyout / relieving letter considered)

Salary & Benefits (Search-Optimized):

  • CTC: Up to 5 LPA
  • Stable role with a leading global BPO company

Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [Confidential Information].

Qualifications

Any Graduate

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Company

Job ID: 142401543