Job Description
Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.
Key Responsibilities:
- Handle inbound voice calls and live chat support for international customers
- Provide end-to-end customer support, query resolution, and issue handling
- Perform upselling and cross-selling of products and services
- Meet CSAT, quality, sales, and productivity targets
- Ensure high standards of customer experience and compliance
- Accurately document interactions in CRM systems
Required Skills:
- International BPO Customer Service
- Inbound Voice Process
- Chat Support / Blended Process
- Sales, Upselling & Cross-Selling
- Customer Support Executive
- Customer Care / Customer Experience
- Excellent English Communication (Verbal & Written)
- North America Process / US Shift
Eligibility Criteria:
- 1 / 3 years experience in International BPO (Customer Service / Sales)
- Strong communication skills for both voice and chat processes
- Comfortable working in Night Shifts / US Shifts / North America Time Zone
- Male candidates from Indore, Kolkata, Delhi, Jaipur
- Immediate joiners preferred (Notice period buyout / relieving letter considered)
Salary & Benefits (Search-Optimized):
- CTC: Up to 5 LPA
- Stable role with a leading global BPO company
Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [Confidential Information].
Qualifications
Any Graduate
Additional Information
All your information will be kept confidential according to EEO guidelines.
