Job Role
- Look up and advise on technical specifications of parts and create relations (crosses) with other items for the clearly defined product and / or brand range and address customer technical questions in order to facilitate the sales process and to provide direct technical support to sales teams, Product Development and other internal stakeholders.
- Technical Support / Lookup - Look up and advise on technical specifications (such as reference numbers, alternatives, etc.) of parts for the clearly defined product and / or brand range and address customer technical questions, within clear guidelines, in order to facilitate the sales process and to provide direct technical support to sales teams, product development teams and other internal stakeholders. Escalates look up questions if required.
- Customer Claims / Complaints - Receive, assess, respond to, and follow up complex/technical client requests and provide in-depth technical support related to part identification and insights and follow up on requests related to products/brands, ensuring timely, accurate, and comprehensive customer support, contributing to customer retention and satisfaction. Manage requests, while providing customer need identification second-line support for TVH tools (such as Cojali, Jaltest hardware and software).
- Sample Analysis / QA - Analyze samples of parts for the clearly defined product and / or brand range to review whether they meet the set quality standards and advise/report out to the relevant internal stakeholders.
- Item management - Create relations (crosses) with other items, assign category IDs to newly created items and update technical information and product-compliance information for the assigned products and / or brands, in line with specific procedures in order to maintain the lifecycle of the assigned product / brand items.
- Data Management - Maintain and update product-related data, ensuring accuracy and consistency within the organization's systems.
- Assist in data analysis and reporting to support product and brand development efforts.
- Capability Building - Acquire and maintain sound technical knowledge for the of parts for the clearly defined product and / or brand range .
- Stay up-to-date with relevant technologies, industry trends, and product specifications.
- Contribute to the maintenance and expansion of the organization's technical knowledge base.
- Projects - Participate in assigned projects (related to technical advice), in accordance with project management guidelines, to contribute to the effectiveness and realisation of projects
Experience And Qualification Criteria
- 2 to 6 yrs. as a Service Engineer who has hands on experience on spare parts of material handling equipment, construction equipment, commercial vehicles.
- Educational Qualification: Diploma/BE in Mechanical/Production/Automobile.
The candidate should be willing to work in an office environment.
What's In It For You
A family atmosphere , people-centric culture, where your emotional and physical well-being matters.
A company of great colleagues with a global mindset, where you feel welcomed from day one.
A competitive salary , medical insurance for family , retirement benefits Healthy work life balance
Internal career opportunities, professional development, including access to LinkedIn Learning and many in-house/external training courses
Job security working for a global company with strong presence & commitment in India.
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About Tvh
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
