Technical Project Manager

Job Title: Technical Project Manager

Location: GOP Perungalathur Office, Chennai

Work Mode: Work from Office (5 days a week)

Working Hours: 7:30 PM to 4:30 AM IST

Key Responsibilities:

Project Delivery & Execution

Define project scope, objectives, timelines, and deliverables.

Develop and maintain detailed project plans, sprint plans, and release schedules.

Plan, allocate, and manage resources across development and support teams.

Manage end-to-end delivery of development, enhancements, and support services.

Identify and manage risks, issues, and dependencies with mitigation strategies.

Ensure adherence to quality standards, secure coding practices, and compliance

guidelines.

Drive Agile/Scrum ceremonies including sprint planning, daily stand-ups, reviews,

and retrospectives.

Technical & Functional Leadership

Collaborate with architects, developers, QA, UI/UX, and DevOps teams.

Review technical solutions, user stories, design approaches, and estimations.

Support integrations with APIs, cloud platforms, backend systems, and mobile

frameworks.

Ensure smooth deployment and release management across environments.

Track team performance, utilization, and productivity.

Mentor team members and promote continuous process improvements.

Support Management

Oversee L2/L3 application support, incident management, and service request

handling.

Track and ensure compliance with SLAs, uptime, and performance metrics.

Facilitate RCA, corrective actions, and preventive measures for recurring issues.

Coordinate production deployments, hotfixes, and stabilization activities.

Business & Customer Engagement

Act as the primary contact for customers, business owners, and vendor partners.

Provide timely communication on project status, risks, and milestones.

Manage escalations effectively and ensure customer satisfaction.

Participate in customer walkthroughs, solution discussions, and governance

meetings.

RFP & Documentation Expertise

Collaborate with solution architects, technical leads, and presales teams to prepare

RFP/RFI responses, including solution approach, delivery model, and

effort estimations.

Apply proven effort estimation techniques (WBS, function points, story points,

analogy-based, etc.).

Draft, review, and manage project-related documents including Statements of Work

(SOW), project charters, resource plans, RAID logs, and status reports.

Team & Resource Management

Required Skills & Experience

15+ years of experience in IT with at least 35 years in project management or

technical leadership.

Strong technical understanding of web (HTML, CSS, JavaScript, React/Angular,

Drupal) and mobile (iOS/Android) applications.

Good understanding of cloud platforms (AWS/Azure/GCP), Network Operations and

CI/CD pipelines.

Experience handling development and maintenance/support projects.

Hands-on experience with RFP responses, SOW drafting, effort estimation, and

resource planning.

Strong knowledge of Agile/Scrum and tools like Jira, Azure DevOps, Confluence or

similar.

Excellent communication, stakeholder management, and presentation skills.

Strong analytical and problem-solving skills.

Nice to Have

Experience in Healthcare, Health Insurance, or other regulated domains.

Certifications such as PMP, CSM, ITIL, SAFe, Prince2.

Exposure to DevOps, application monitoring tools, and cloud-native solutions.