Technical Project Manager

Job Details

Roles & Responsibilities:

Job Roles and Responsibilities:

The Salesforce Project Manager is responsible for leading end-to-end delivery of Salesforce solutions — ensuring successful implementation, integration, and adoption across business units. The role demands strong expertise in CRM transformation, agile project management, and stakeholder engagement, along with a deep understanding of Salesforce capabilities and ecosystem.

Key Responsibilities

1. Project Manageme:nt & Delivery

· Own the full lifecycle of Salesforce implementation projects — from initiation through deployment and support.

· Define project scope, objectives, timelines, and resource requirements.

· Manage risks, dependencies, and project budgets.

· Oversee sprint planning, backlog prioritization, and release cycles (Agile/Scrum or hybrid).

· Ensure high-quality deliverables aligned with business goals and Salesforce best practices.

2. Stakeholder & Client Management

· Act as the main point of contact between business users, IT teams, and Salesforce partners.

· Translate business requirements into technical and functional designs.

· Manage client expectations, communicate status reports, and lead governance meetings.

· Drive user adoption and change management activities.

3. Technical & Functional Coordination

· Work closely with Salesforce Architects, Developers, Admins, and QA teams.

· Oversee configuration, customization, and integration with other enterprise systems (ERP, middleware, analytics).

· Validate solution design and perform quality reviews before deployment.

4. Governance & Reporting

· Maintain project documentation — RAID logs, project plans, dashboards, and retrospectives.

· Track KPIs such as delivery timelines, defect rates, budget variance, and customer satisfaction.

· Provide executive-level reports and insights for leadership and steering committees.

Required Skills & Qualifications:

· Bachelor's degree in Computer Science, Engineering, Business, or equivalent.

· Managing Salesforce CRM projects(Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.).

· Strong understanding of Salesforce architecture, data model, and integration patterns.

· Hands-on experience with Agile/Scrum methodologies.

· Excellent stakeholder communication, problem-solving, and leadership skills.

· Familiarity with tools like Jira, Confluence, MS Project, Salesforce DevOps Center, or Copado.

Preferred Certifications:

· Salesforce Administrator (ADM 201)

· Salesforce Platform App Builder

· Salesforce Service or Sales Cloud Consultant

· PMP / PRINCE2 / Certified Scrum Master

Job Description

Experience in Salesforce delivery or project management.

· Hands-on knowledge of Salesforce Administration and Development.

· Strong understanding of Salesforce configurations, customizations, and integrations.

· Excellent communication and stakeholder management skills.

· Responsible for end-to-end delivery management of Salesforce projects.

· Must have strong techno-functional expertise in Salesforce.

· Should coordinate with cross-functional teams, manage timelines, and ensure quality deliverables

Preferred Qualifications:

· BS degree in Computer Science or Engineering or equivalent experience