We are seeking an experienced Technical project manager with a strong background in Agile methodologies and a proven track record of delivering projects in the Property & Casualty (P&C) Insurance domain. The ideal candidate will facilitate Agile ceremonies, remove impediments, and ensure the team is aligned with Agile best practices to deliver high-quality products and services.
Exp-10-15 Years
Np-Immediate to 15 Days
Mode-Hybrid
Location-Pune
Role and Responsibilities
Technical & Delivery Expertise
- 1014 years of overall IT experience, with 5+ years managing Development and Managed Service Delivery engagements.
- Strong knowledge of ITIL processes, including Incident, Problem, Change, and Release management.
- Hands-on experience with ticketing tools such as Jira, ServiceNow (preferably with ServiceNow ITSM exposure).
- Working knowledge of cloud and monitoring platforms such as AWS, Azure, Power BI, AppDynamics, CloudWatch, or equivalent.
- Experience delivering in the P&C Insurance domain (underwriting, claims, policy admin systems).
Project & Program Management
- Proven experience leading multi-region engagements with global delivery teams.
- Ability to define, track, and manage SLAs, KPIs, service credits, risk logs, performance dashboards, and improvement plans.
- Experience in transition and transformation programs, including knowledge transfer, ramp-up, and steady-state stabilization.
- Strong analytical mindset with capability to perform trend analysis, root-cause assessments, and build corrective/ preventive action plans.
