Program Manager (Technical) Telecom Platform Innovation, Infrastructure & AI
Role Overview
We are seeking a technically strong Program Manager to lead Telecom Platform initiatives with a focus on infrastructure reliability, build & release excellence, and automation-driven operations, while enabling AI-led innovation.
This role combines program leadership with hands-on technical depth, ensuring scalable, resilient, and efficient telecom systems. The individual will drive execution across platform, infrastructure, and DevOps functions, while incubating AI capabilities as a strategic initiative.
Key Responsibilities
Program Leadership
- Lead end-to-end delivery of telecom platform initiatives (messaging, VoIP, real-time services, API platforms).
- Manage cross-functional teams across engineering, network, infrastructure, DevOps, and operations.
- Drive platform and infrastructure modernization aligned with cloud-native architectures.
- Ensure adherence to SLA, latency, scalability, and high-availability standards.
Technical, Infrastructure, Build & Automation
- Oversee platform infrastructure support ensuring high availability, reliability, and performance.
- Collaborate with infrastructure and network teams to manage hybrid environments (on-prem and cloud).
- Drive build and release management, ensuring consistent and high-quality deployments.
- Design and enhance CI/CD pipelines for efficient and reliable software delivery.
- Lead adoption of containerized and orchestrated environments (Kubernetes).
- Develop and promote automation using Python scripting across deployment and operational workflows.
- Strengthen monitoring and observability frameworks, leveraging tools such as Zabbix.
- Implement SRE practices including monitoring, alerting, incident response, and root cause analysis.
- Ensure robust environment configuration, version control, and dependency management.
- Drive continuous improvement in deployment velocity, system stability, and operational efficiency.
AI Enablement (Strategic Initiative)
- Identify and incubate AI use cases in platform operations (predictive monitoring, anomaly detection, intelligent alerting).
- Support development and scaling of AI solutions in collaboration with data and architecture teams.
Capability Development
- Mentor teams on modern platform engineering, automation, and infrastructure-aware design.
- Foster a culture of innovation, experimentation, and continuous improvement.
Qualifications
- Bachelor's or Master's degree in Computer Science, Telecommunications, or related discipline.
- 812 years of experience of managing a team of 50+ engineers in telecom software platforms or communication systems.
- Proven experience managing technology programs involving platform and infrastructure.
- Strong understanding of real-time systems and distributed architectures.
- Hands-on experience with Kubernetes, CI/CD pipelines, and cloud environments.
- Proficiency in Python scripting for automation.
- Experience with monitoring tools such as Zabbix (or similar).
- Exposure to AI/ML applications in enterprise or telecom environments is a plus.
Leadership Attributes
- Innovation-driven with strong execution discipline.
- Technically credible across platform and infrastructure layers.
- Emerging leader with strong cross-functional influence.
- Effective communicator with strong stakeholder management skills.
