Technical Program Manager

Key Responsibilities:

Program Management:

• Plan, execute, and deliver technology programs and projects by defining scope, timelines, and resource allocation in collaboration with engineering leads.

Agile & Sprint Facilitation:

• Lead and facilitate all Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Ensure ceremonies are productive, lessons learned are incorporated, and continuous improvement is applied.

Artifact Management:

• Create, maintain, and communicate key project artifacts such as project plans, roadmaps, dependency maps, CRAID logs, and status reports.
• Manage product backlogs and track sprint metrics like burndown charts and team velocity.

Dependency Management:

• Identify, track, and resolve cross-team dependencies and impediments to ensure smooth collaboration and integration between engineering pods and stakeholders.

Stakeholder Communication:

• Serve as the primary point of contact for programs, communicating project status, risks, and mitigation plans to technical teams and executive leadership.
• Act as the local liaison with boundary engineering teams to coordinate work, track dependencies, and facilitate issue and risk management.

Delivery Support:

• Support testing, cutover, and hypercare phases, including planning and executing issue management and communication activities.
• Staff and facilitate cutover and hypercare control center/war rooms during IST hours to coordinate issue resolution.