Technical Program Manager

About Ginesys

Ginesys (Ginni Systems Ltd) is India's leading retail technology platform, powering 1,200+ customers and 50,000+ users with its unified Ginesysone suite encompassing ERP, POS, Order Management, Warehouse Management, and GST Compliance solutions. GinesysOne was built through a deliberate 5-year acquisition strategy bringing together Browntape (OMS), Zwing (Cloud POS), and EaseMyGST (GST Compliance) into a single unified platform.

We are now at the most critical inflection point in the company's history: transforming from a collection of acquired products into a truly unified platform and simultaneously evolving from a System of Records to a System of Intelligence through Ginesys AI. The Head of Engineering is the single most important hire to make this transformation real.

The Role In One Line

You don't manage people. You manage programs. You are the CTO's execution arm owning cross-functional program plans, dependencies, risks, and stakeholder communication so that multi-quarter initiatives land on time.

Key Responsibilities

• Program Planning & Execution
• Own the end-to-end program plan for each strategic initiative scope definition, milestone breakdown, dependency mapping, resource identification, and timeline commitment
• Break multi-quarter programs into phased, deliverable-driven plans with clear exit criteria for each phase
• Run weekly program reviews with workstream leads; escalate blockers to the CTO with context and recommended actions, not just status updates
• Maintain a single source of truth dashboards, trackers, and risk logs the CTO and CEO can review without asking for updates
• Cross-Team Dependency Management
• Identify and track cross-team dependencies before they become blockers this is the core value of the role
• Coordinate across Engineering verticals (ERP, Zwing, OMS), Shared App Platform, Infra, Data & AI, Product, and Customer Success to align priorities and timelines
• Facilitate trade-off discussions when teams have competing priorities bring data and options, not just the problem
• Own the dependency matrix across active programs; ensure no team is surprised by upstream or downstream commitments
• Technical Depth & Challenge Function
• Understand system architecture deeply enough to challenge engineering estimates, identify hidden complexity, and validate that migration plans are technically sound
• Participate in design reviews for migration strategies, cutover plans, and rollback approaches not to approve architecture, but to ensure program risks are surfaced
• Distinguish between engineering complexity and engineering ambiguity push for spikes and POCs when estimates have high variance
• Understand data migration patterns, API versioning, backward compatibility, and zero-downtime deployment strategies well enough to ask the right questions
• Risk Management & Escalation
• Maintain a program risk register with clear ownership, impact assessment, mitigation plans, and trigger points for escalation
• Surface risks early and with context not Team X is 2 weeks behind but Team X is 2 weeks behind because of Y, which impacts Z milestone, and here are 3 options to recover.
• Proactively identify scope creep and manage it through formal change requests with impact analysis
• Own the escalation path: workstream lead TPM resolution CTO escalation (with recommendation)
• Stakeholder Communication
• Provide weekly program updates to the CTO concise, decision-oriented, with clear RAG status and action items
• Prepare monthly executive summaries for CEO and leadership on program portfolio health
• Coordinate with Product and Customer Success on customer-facing migration timelines, communication plans, and rollout schedules
• Ensure all teams have a shared understanding of what done looks like for each program milestone
• Customer Migration Program Management
• Own the customer migration playbook standardized process for moving each customer through assessment, preparation, migration, validation, and go-live
• Maintain the customer migration tracker which customers, which phase, blockers, target dates, and sign-off status
• Coordinate migration scheduling with Customer Success to minimize business disruption (avoid peak seasons, sale events, GST filing periods)
• Run post-migration reviews to capture lessons learned and improve the playbook for subsequent batches
• Process & Tooling
• Set up and maintain program management tooling Jira programs/portfolios, Confluence spaces, dashboards, or equivalent
• Define templates for program charters, status reports, risk logs, and post-mortems so future programs start with structure, not from scratch
• Introduce lightweight governance without bureaucracy visibility and accountability, not process for its own sake
  
  

Required Qualifications

• 812 years in technical program management; 34 years managing large-scale, cross-functional technology programs (migrations, platform consolidations, infrastructure transformations)
• Strong technical foundation comfortable reading architecture diagrams, understanding API contracts, discussing data migration strategies, and challenging engineering estimates with specifics
• Proven experience managing multi-team programs with 4+ parallel workstreams and hard external deadlines
• Experience with customer-facing migrations moving live customers from one system to another with zero or minimal downtime
• Excellent influencing skills ability to drive accountability across engineering, product, and business teams without a reporting line
• Strong written communication program charters, status reports, and executive summaries that drive decisions, not just inform
• Proficiency with program management tools (Jira, Confluence, or equivalent); B.Tech / B.E. in CS, IT, or equivalent experience
  
  

Preferred Qualifications

• Experience in SaaS product companies, especially ERP, retail tech, or enterprise platforms
• Experience managing on-prem to cloud migration programs at scale (100+ customers)
• Background in software engineering or DevOps before moving to program management former developers or architects who transitioned to TPM are ideal
• Experience with data platform migrations (BI tools, analytics, data warehouses)
• PMP, PgMP, or SAFe certification useful but not required; execution is valued over certification
• Experience in organizations going through M&A integration or product consolidation
  
  

Why Join Ginesys

• Transformation-stage impact consolidating 4 products, migrating hundreds of customers to the cloud, and launching an AI platform simultaneously; the most complex program portfolio in Indian retail tech
• Direct CTO access you report to the CTO and operate as their execution arm, with no layers between you and strategic decisions
• Visible, measurable outcomes customers migrated, platforms consolidated, revenue protected; this is not abstract strategy work
• Growth path as the program portfolio scales, this role can evolve into Head of Program Management / Chief of Staff Technology
  
  

Benefits

We like to think that talent grows at Ginesys One and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology, and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:

Ginesys Academy for holistic training and development.

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual Ginesys walkathon & related sporting events.
• Quarterly Coffee with CEO.
  
  

Here's our story; now tell us yours:

Ginesys One is India's best omni retail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionize retail by being a single-stop cloud-based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.

Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in