Technical Program Manager

1. Strategic Program Management

Work directly with the CEO to translate high-level business objectives into actionable program plans and measurable outcomes.

Partner with Product and Engineering leadership to define and align quarterly OKRs, milestone timelines, and key success metrics.

Structure and oversee large, cross-functional initiatives spanning Product, Data, AI, and Customer Success ensuring clear ownership, sequencing, and progress visibility.

2. Cross-Functional Delivery & Execution

Own the end-to-end execution rhythm: from planning to delivery to post-release validation.

Track progress across engineering pods (Backend, AI, Data, Integration, QA) and proactively identify interdependencies or bottlenecks.

Ensure deliverables are production-ready before handoff to Customer Success and Implementation teams, aligning delivery with customer onboarding and SLAs.

Work with implementation leads to bridge gaps between product expectations and real-world deployment nuances.

3. Customer-Centric Alignment

Interface directly with Customer Success to understand deployment challenges, customer feedback, and usage data ensuring internal teams act on insights swiftly.

Help translate customer or field-level feedback into prioritized, validated product enhancements.

Go beyond what's said analyze patterns, connect signals, and identify root causes to preempt risks or emerging issues before they surface.

4. Communication, Reporting & Decision Support

Be the primary channel between cross-functional teams and the CEO's office delivering clear weekly reports on progress, blockers, and upcoming risks.

Drive leadership-level visibility into execution through structured dashboards, metrics, and post-mortem summaries.

Facilitate critical decision meetings with crisp, insight-backed updates ensuring leadership can make timely trade-offs.

5. Process Design & Operational Excellence

Institutionalize lightweight but disciplined delivery processes that balance startup agility with predictability.

Drive continuous improvement across sprint planning, retrospectives, and dependency management.

Ensure every initiative has well-defined success criteria, measurable outcomes, and accountability owners.

6. Leadership & Influence

Demonstrate executive maturity and the ability to influence without authority guiding teams through clarity, context, and conviction.

Act as an execution coach to team leads helping them structure goals, track outcomes, and manage priorities effectively.

Embody Fold's leadership values: Speed, Clarity, Ownership, and Empathy

812 years of experience in technical program management or delivery leadership, preferably in SaaS, AI, or large-scale data platform environments.

Strong background in engineering, data systems, or cloud-based applications, with the ability to engage deeply on technical topics.

Demonstrated success managing cross-functional product delivery in dynamic, high-growth startups or scale-ups.

Deep familiarity with software development life cycles, Agile methodologies, and sprint-based planning.

Proven experience working directly with CXO-level stakeholders, including executive reporting, board preparation, and strategic planning.

Track record of leading through influence managing multiple teams toward shared outcomes.

Strong analytical mindset and ability to look beyond surface feedback, connecting dots across inputs to identify systemic issues or opportunities.

Excellent communication and storytelling skills both written and verbal.

Good-to-Have

Experience in healthcare or value-based care domains, especially with EHRs, FHIR, or clinical data systems.

Familiarity with customer-facing deployments and large-scale implementation coordination.

Prior exposure to AI/ML program delivery, data pipelines (BigQuery, dbt, Postgres), or cloud architecture (AWS/GCP).

Certification in Agile, PMP, or equivalent project leadership frameworks (preferred, not required).