Technical Product Manager

Job Description:

• Collaborate with customer success teams to create documentation, tutorials, and training programs that enable effective sales and customer engagement.
• Develop compelling product narratives, presentations, and materials to help sales teams communicate the platform's value proposition.
• Gather market insights and customer feedback to refine product messaging and positioning.
• Translate user needs into detailed product requirements and specifications (SRS).
• Lead use case development and manage prioritization of product requirements.
• Oversee the full Design History File (DHF) suite, ensuring regulatory and process compliance.
• Collect and analyze post-release feedback to drive continuous product improvement.
• Partner with engineering, product development, and design teams to guide technical execution and ensure timely delivery.
• Work with customer support and implementation teams to ensure a seamless customer experience.
• Serve as a subject matter expert, offering technical guidance to internal teams and customers.
• Build and maintain strong relationships with key customers and industry partners.
• Act as the voice of the customer within the organization, ensuring product decisions align with user needs and business goals.
• Prioritize product features and enhancements based on market trends, customer feedback, and business impact.

Required Skills & Experience:

• Bachelor's degree in Genetics, Genomics, Bioinformatics, or a related technical discipline (Master's or higher preferred).
• 23 years of proven experience in technical product management, ideally within genomics, life sciences, or related industries.
• Strong background in managing full product lifecycles, from requirements gathering to post-release improvement.
• Deep understanding of genomics technologies, data interpretation platforms, and industry workflows.
• Demonstrated analytical skills with the ability to assess risks, prioritize tasks, and develop data-driven solutions.
• Proven ability to collaborate effectively with cross-functional teams including engineering, sales, and customer success.
• Experience engaging with customers to gather insights, define requirements, and advocate for their needs.
• Excellent communication and presentation skills, able to translate complex technical concepts for diverse audiences.
• Proficiency with product management tools such as Jira and Confluence, and familiarity with Agile or Scrum methodologies.