OVERALL ROLE: The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.
MAJOR RESPONSIBILITIES
. Operations Management:
. Establish Engineering & Operational procedures and roll out the same for site staff
. Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems
. Plan and manage the budgets for Engineering & Operational contracts
. Carry out Technical Audits for all installations at periodical intervals
. Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations
. Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility
. Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory
. Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs
. Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems
. Work towards the ZERO down time and set up the practices to ensure the delivery of seamless service
. Responsible for ensuring all statutory obligations such as Fire, Lift, Explosives and stability certificate etc.
. Responsible for setting up the maintenance contracts to ensure the risk mitigation
. Implement the Energy management programs to reduce the cost on utilities
. Handle small renovation projects from initiation to completion. Basic knowledge of Projects management is essential
. Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc . Ensure energy management, saving opportunities, risk management & engineering systems audits.
. Recommend continuous quality improvement practices and implement Industry Best Practice operations
. Review existing operations regularly to reduce costs and improve operational standards
. 24/7 emergency call support and site attendance is required
. Develop and implement a facility management program including preventative maintenance and life-cycle requirements
. Supervise maintenance and repair of facilities and equipment. Timely maintenance of Generator, UPS, Elevator, Air conditioners and other critical equipment
. Plan and monitor appropriate facility management staffing levels & ensure efficient utilization of facility maintenance staff
. Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with within department
. Continuous optimization of processes, tools and documentation
. Stakeholder Management:
. Develop and sustain a high-quality well motivated team
. Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out
. Manage and coach team
. Provide technical advice and guidance for site delivery team
. Ensure high staff morale, trust and work ethics
. Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
. Contracts Management:
. Plan and manage all contracts to ensure that they are professionally delivered at the right costs
. Ensure expiry of contracts are well-monitored and re validations are initiated if needed
. Ensure contracts are continually assessed to deliver best value
. Calculate and compare costs for goods and services to maximize cost-effectiveness
. Manage contractor and vendor relationships
. Procurement & Vendor Management:
. Ensure vendors are well-managed, delivering services on time and within budget
. Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
. Plan and manage budgets for Engineering & Operational contracts
. Ensure that vendor procurement processes comply with agreed procurement guidelines as well as One97 / Paytm best practices
. Finance Management
. Verify payment and invoicing match contract pricing
. Prepare and track facility budget
. Monitor expenses and payments
. Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases for the location
. Develop and implement cost reduction initiatives
. Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements including One97 / Paytm best practices
. Ensure financial processes are followed at all times
. Health & Safety Management
. Ensure the provision of a safe working environment
. Advise on and monitor energy efficiency
. Oversee environmental health and safety practices & implement changes for safe work environment
. Respond to facility and equipment alarms and system failures
. Ensure compliance with statutory regulations on fire, health and safety standards
CANDIDATE SPECIFICATION:
KEY SELECTION CRITERIA
Ideal Experience :
. Graduate / Postgraduate in Electrical Engineering
. 10-12 years experience in managing Conventional / Multi-tenant Facility
. Has background and experience working in service industry
. Knowledge of local occupational health and safety requirements
. Knowledge of critical facilities
. Knowledge of vendor management for specialized services
. Excellent understanding of technical aspects of property and its utilities (Data center, generators, Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system)
. Strong budget management and financial analysis skills
Other Personal Characteristics:
. Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & Hindi), also an active listener
. Passion for quality - has an eye for detail to make sure the best delivery of services
. Self-motivated confident & energetic
. Ability to effectively deal with stressful situations
. Flexible - able to adapt to rapidly changing situations
. Strongly goal-oriented - able to focus on meeting all performance targets
. Is a team player - able to cooperate and work well with others to meet targets . Proven ability to initiate and follow through with improvement initiatives
. Exhibits honesty & trustworthiness
