Customer Communication
- Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
- Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
Troubleshooting Skills
- Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise
- Identify, debug and troubleshoot break fix issues for quick resolution
- Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
- Respond and resolve issues within agreed service levels
Collaboration & Knowledge Sharing
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
- Mentor and train other team members with tech solutions
WHAT YOU BRING
- 7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products
- Extensive hands-on experience in debugging issues with ERP products
- Understanding of Segregation of Duties
- Working with internal auditors on providing Security SOX Support.
- Experience in the SAP GRC Access Control module
- Understanding of Segregation of Duties (SoD) concepts
- Knowledge of transportation concepts in SAP
- Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation
- End Point exposure/knowledge:
- Knowledge of users and access tables in the SAP security model or Oracle Security Model
- Exposure to managing the audit data in SAP or Oracle
- Exposure to GRC implementation with SAP, Oracle or third-party governance systems
- Develop and maintain documentation for SAP Role Management best practices.
- Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls
- Management and Maintenance of SOD Rulesets will be an added advantage
- Developing security role administration processes
- Designing roles for business and basis users
- Working with internal audit resources
- Ensuring compliance with security policies and control sets
- Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality
- Leading the development of SAP GRC, Oracle or third-party governance projects
Preferred qualifications
- Bachelors degree in information systems, computer science, business administration, or a related field
- SAP Certification in GRC modules a plus
