Technical Lead / Solution Architect

Company Description

ClickForge, established in November 2021 in Jaipur, is a forward-thinking organization focused on brand building through innovative technologies in the e-commerce industry. Our expertise includes digital marketing, marketplace management, and website optimization to strengthen digital brand presence. At ClickForge, we are committed to fostering a collaborative and inclusive work environment where individuals can innovate and grow alongside the organization. Our mission centers on driving digital transformation and providing a platform for professionals to excel. Explore opportunities with us and become part of our transformative journey.

Job Summary:

This position is responsible for the management of all business applications, application developers and analysts, software and services vendors, and all CMMI-related processes including Application Lifecycle Management (ALM) and Software Development Life Cycle (SDLC). This position works closely with the CEO, the IT management team, and business leaders from every department and is responsible for establishing IT strategies, enterprise and application architecture, and an applications computing environment that meets the needs of the business.

The span of control for this position includes internal and external business applications, application program interfaces (APIs), real-time messaging systems, scheduled server-based programs, and reporting systems. Business Applications include eCommerce, Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Customer Relationship Management (CRM), Marketing Systems, and Business Intelligence (BI).

This position is responsible for hiring, developing, and managing business applications developers and system analysts. In addition, this position is responsible for managing all IT business applications vendor and contractor relationships.

This position is responsible for defining and managing the delivery of all core software development and production support processes aligned with CMMI standards, including: software project management, software design, software development and testing, production deployment, production support and maintenance, performance analysis and tuning, and defect resolution.

Essential Functions/Key Responsibilities:

·       Work with users at all levels to define requirements for both new and existing software applications and messaging systems

·       Manage business applications, messaging and other tools, database systems, and business application services

·       Assist with the creation of IT policies and procedures, ensure all team members comply with published policies, procedures

·       Assist with IT governance activity and long-range planning, ensure all projects comply with stated governance guidelines, standards, and goals

·       Define and manage the business applications operating budget

·       Define and manage the application architecture and long-range plans

·       Define and manage the application development and support processes, aligning them with CMMI and ITIL standards

·       Direct and supervise members of the Business Applications team

·       Analyze business requests and translate into solutions

·       Plan, manage, and execute application development projects to on-time and on-budget goals

·       Be available for and participate in after-hours production changes and emergency production support

·       Ensure all software changes are properly documented and archived separately, and all software changes can be rolled back upon request

·       Manage IT vendor relationships, contracts, and agreements

·       Maintain proficiency in all technology that is contained within the scope of the Business Applications department

·       Assess new technology, techniques, methodologies, and processes and propose improvements to assist the company in being more competitive and operating at a lower total cost

·       Attend work regularly as scheduled

·       Support and exhibit established company values

·       Other duties as directed by management

Success Factors/Key Metrics:

·       Strong knowledge of eCommerce systems and related concepts

·       Possess a broad knowledge of data processing systems, programming concepts, and methodologies

·       Knowledge of common business practices and corresponding financial concepts

·       Identify and resolve problems in a timely manner; gather and analyze information skillfully to develop alternative solutions

• Able to learn and apply new concepts, tools & techniques to different applications
• Proven analytical, problem solving, and conflict resolution skills
• Strong customer service, teaching, and mentoring skills
• Demonstrable leadership and influencing skills
• Strong oral and written communication skills
• Ability to work in a projects-based team environment, promoting positive work relationships
• Self-motivated and can achieve goals with minimal supervision or direction
• Proficient in multi-tasking and managing multiple projects
• Strong organizational and time management skills
• Flexible and can adapt to change
• Understanding of fundamental project management techniques and processes