Technical Lead

Role: Tech Lead - Cloud CPaaS Platform (WhatsApp Domain Expert)

Location: Bengaluru

About the Role

We are seeking an exceptional Team/Tech Lead who combines deep technical expertise with proven leadership capabilities to drive our cloud-based Communications Platform as a Service (CPaaS) product forward. This role requires a WhatsApp domain expert who can architect scalable solutions, lead technical teams, and deliver robust multi-channel communication solutions.

Key Responsibilities

Technical Leadership

• Architect and design scalable, high-performance cloud-based CPaaS solutions supporting multiple communication channels (WhatsApp, SMS, Email, Voice, etc.)
• Lead the technical roadmap and make critical architectural decisions for the platform
• Conduct code reviews, establish coding standards, and ensure best practices across the team
• Drive technical innovation and evaluate new technologies to enhance platform capabilities
• Troubleshoot complex technical issues and provide expert-level problem resolution
• Ensure system reliability, performance optimization, and scalability

WhatsApp Domain Expertise

• Serve as the subject matter expert on WhatsApp Business API, Cloud API, and messaging protocols
• Design and implement WhatsApp conversation flows, templates, and interactive messaging features
• Optimize message delivery, handle webhook implementations, and manage API rate limits
• Stay current with WhatsApp policy updates, feature releases, and best practices
• Guide the team on WhatsApp-specific compliance and security requirements

Team Management & Leadership

• Lead, mentor, and grow a team of software engineers and developers
• Foster a collaborative, innovative, and high-performance team culture
• Conduct performance reviews, provide constructive feedback, and support career development
• Facilitate agile ceremonies, sprint planning, and ensure timely project delivery
• Bridge communication between technical teams, product managers, and stakeholders
• Remove blockers and enable the team to deliver quality solutions efficiently

Product Development

• Collaborate with product management to translate business requirements into technical solutions
• Break down complex features into manageable tasks and user stories
• Ensure alignment between technical implementation and product vision
• Drive continuous improvement in development processes and delivery practices

Experience Required

• Bachelor's or Master's degree in Computer Science, Engineering, or related field
• 8+ years of professional software development experience
• 3+ years in a technical leadership or team lead capacity
• Extensive hands-on experience with WhatsApp Business API and WhatsApp Cloud API integration

Required Technical Skills

Core Technologies

• Backend Development: Strong expertise in Java (Spring Boot, Microservices architecture)
• Frontend Development: Proficiency in ReactJS (Hooks, Redux, modern React patterns)
• Server-side JavaScript: Experience with Node.js and asynchronous programming
• Database Management: Advanced knowledge of MySQL (query optimization, indexing, transactions)

Middleware & Infrastructure

• Message Broker: Hands-on experience with Apache Kafka (producers, consumers, topics, partitions)
• Caching: Working knowledge of KeyDB or Redis for high-performance caching
• Identity & Access Management: Experience with Keycloak or similar IAM solutions
• Cloud Platforms: AWS, Azure, or GCP (EC2, S3, Lambda, API Gateway, etc.)- Any one is fine.

Additional Technical Competencies

• RESTful API design and microservices architecture
• Webhook implementations and event-driven architectures
• Message queue systems and asynchronous processing
• CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions)
• Containerization (Docker, Kubernetes)
• Version control (Git) and collaborative development workflows
• System design patterns and scalability principles
• Security best practices (OAuth, JWT, encryption, data privacy)

Preferred Qualifications

• Experience with other CPaaS platforms
• Knowledge of telecommunications protocols (SMS, SMPP, SIP)
• Familiarity with multi-channel messaging strategies
• Experience with monitoring tools (Prometheus, Grafana, ELK stack)
• Understanding of GDPR, data protection, and compliance requirements
• Previous experience in product-based companies or SaaS environments
• Contributions to open-source projects or technical community involvement

Key Competencies

Technical Skills

Solution architecture and system design

Performance optimization and scalability

Code quality and technical excellence

Problem-solving and analytical thinking

Leadership Skills

Team building and people management

Mentorship and knowledge sharing

Strategic thinking and decision-making

Stakeholder management and communication

Professional Skills

Agile/Scrum methodologies

Project planning and execution

Cross-functional collaboration

Adaptability and continuous learning

About Comviva

Comviva is an industry leader for providing digital platforms crafted for telecom operators, banks, financial services organizations, and other enterprises. We provide solutions for BSS, banking and fintech, AI-led marketing automation and messaging platforms, which have been recognized by leading research firms, including Gartner, Forrester, IDC, Frost & Sullivan, ISG, Juniper Research, Rocco Research, amongst others.Noteworthy among our accolades is the second position in Digital Wallet platforms by Juniper Research and a consistent placement in Gartner's Magic Quadrant for IRCM for three consecutive years.

The breadth of recognition extends across several Gartner reports, encompassing Partner Relationship Management, CSP Customer Management, Revenue Monetization, Artificial Intelligence for CSPs, CPaaS, and Digital Commerce. Forrester has acknowledged Comviva's prowess in Real Time Interaction Management, Cross-Channel Marketing, Loyalty and Rewards, Enterprise Marketing, Customer Analytics, Journey Orchestration, Digital Banking, and Marketplace Development. In the Digital Commerce domain, IDC's flagship Marketscape report has recognized our contributions. ISG mentions Comviva for our Mobiquity Banking Suite in their ISG Provider Lens report, and Omdia includes us in their Omdia Universe for Digital Banking platforms. Juniper Research and Rocco Research consistently feature Comviva in their competitor leaderboard for key reports covering CPaaS, A2P Messaging, SMS Firewall, mobile money, CDP, and more. Our commitment to excellence extends beyond technology, as evidenced by multiple awards, including the Great Place to Work For Certification (2019), Top 25 Best Workplaces for Women (2019), Golden Peacock Awards (2023), Times Ascent Dream Companies to work for 2023, Brandon Hall HCM Excellence Gold Award (2022), and ASSOCHAM Diversity & Inclusion Excellence Award (2021) in the HR Excellence category.

Comviva's technological innovations have earned international and regional acclaim, with recognition at prestigious awards such as GSMA GLOMO (3 Times Winner), Global Telecoms (GLOTEL) Awards, Frost & Sullivan's Digital Marketing Company of the Year, AITE Group Digital Wallet Innovation Awards, AfricaCom Awards, World Communication Awards, Juniper Research Future Digital Awards, Asia Communication Awards, Global Telecoms Business Innovation Awards, Golden Peacock Awards for Innovation, Banking Technology Awards, Global Carrier Award, IBS Intelligence Global FinTech Innovation Awards, Global Fintech Awards, Asia Fintech Awards, Emerging Payments Awards, PayTech Awards, and Telecoms World Middle-East Awards. These accolades stand as a testament to our unwavering commitment to assisting clients in their digital transformation journey, offering cutting-edge technology that empowers end-users with new-age products and services.