About Company:
Established in 1993 through a partnership with Phoenix Contact gmbh & Co. KG in Germany, Phoenix Contact India holds an impressive presence across the nation with 21 branch offices. Our team has made a significant impact in the Indian market, thanks to our cutting-edge sustainable solutions and advanced technology. With the primary objective of streamlining intricate business challenges with technology-driven solutions, we offer our clients the best sustainable solutions to success and growth
You will be part of Shared Services Center which is comprises of Technical, IT and commercial services into a centralized unit that serves multiple business units. The goal is to improve efficiency, reduce costs, and standardize processes across the organization.
Designation: Technical Engineer
Budget: 10 LPA
Location: Okhla, New Delhi
Minimum work experience: 6-7 years of relevant experience
No. of Positions: 2
Educational Qualification
- Completed IT vocational training with a focus on system integration and relevant professional experience in the virtual workplace field.
- Completed studies in computer science, business informatics, or a comparable discipline. (preferred)
- Certifications in virtualization (e.g., Citrix Certified Associate/Professional, Microsoft Certified: Azure Virtual Desktop Specialty).
- ITIL certification (e.g., Foundation) to support IT service processes.
- Knowledge of PowerShell or similar scripting languages.
- Experience with monitoring/management tools (e.g., ControlUp, Director, Endpoint Manager).
Professional Qualification/ Requirement of technology for job profile(essential)
- Operation and further development of VDI/remote desktop environments (e.g., Citrix, AVD, RDS)
- Troubleshooting, performance optimization, and automation in the area of virtual workplaces
- Collaboration within international IT service organizations
- Project participation in rollouts or migrations within the virtual workplace environment
- Experience in implementing security and compliance requirements
Cultural fit
- Team player with international openness: Enjoys working in global, interdisciplinary teams and is willing to communicate across cultural and language boundaries.
- Analytical and solution-oriented: Able to analyze complex technical problems in a structured way and develop pragmatic solutions.
- Responsible and reliable: Demonstrates a strong sense of quality, works independently, and is dependable in day-to-day operations.
- Eager to learn and technology-driven: Shows interest in new technologies, continuous development, and actively contributes to innovation in the virtual workplace environment.
Tasks / area of responsibility
- Technical operation of virtual workplace solutions: Ensuring the stable and secure operation of Virtual Desktop Infrastructure (VDI), Azure virtual Desktop (AVD) and other virtualized workplace technologies.
- System monitoring and error analysis: Proactive monitoring of systems, analyzing disruptions and performance issues, and initiating appropriate corrective actions.
- Technical development and optimization: Identifying and implementing technical improvements to increase efficiency, user-friendliness, and cost optimization.
- Support for rollouts and migrations: Providing technical assistance during the introduction of new features, updates, or migrations within the virtual workplace environment.
- Documentation and knowledge management: Creating and maintaining technical documentation, operating manuals, and knowledge bases to ensure sustainable operations.
- Security and compliance implementation: Implementing and adhering to security policies, data protection requirements, and regulatory standards in the area of virtual workplace.
- Collaboration with service owners and architects: Supporting the implementation of architectural guidelines, innovation projects, and lifecycle management of deployed technologies.
- Technical reporting: Providing technical metrics and status reports to support the service owner and to coordinate with stakeholders
