Technical Delivery Manager (Digital, Data, QE & Salesforce)
Role Summary
Own end-to-end delivery of multi-workstream programs spanning Digital Engineering (Front End, Middleware & Cloud), Data/Analytics, Quality Engineering, and Salesforce. Lead cross-functional squads, align stakeholders, manage scope/schedule/cost/quality, and drive predictable outcomes with a strong engineering backbone.
Responsibilities
Delivery & Program Leadership
- Orchestrate multi-team delivery (roadmaps, milestones, dependencies, release plans) across web/mobile, APIs/integration, data, QE, and Salesforce workstreams.
- Run Agile at scale (Scrum/Kanban/SAFe): backlog health, sprint goals, PI planning, metrics.
- Own RAID (Risks, Assumptions, Issues, Dependencies), change control, and escalations.
Stakeholder & Communication
- Serve as primary client interface; translate business outcomes into actionable delivery plans.
- Establish governance: weekly status, steering decks, OKRs, and executive communications.
Engineering Excellence
- Guide solutioning with architects across front end (JavaScript/TypeScript; React, Angular, Vue; iOS/Android; React Native/Flutter), middleware (Java, .NET, Python, Node.js, MuleSoft), and cloud (AWS, Azure, GCP), applying APIled and cloudnative patterns.
- Oversee data pipelines (ETL/ELT), lakehouse/warehouse, MDM/data quality, and reporting/AI readiness.
- Champion QE strategy (automationfirst, CI/CD quality gates, performance/security testing) and Salesforce delivery quality (Sales/Service/Experience Cloud, integrations).
People & Process
- Build and mentor highperforming, multigeo teams; optimize team topology and roles.
- Drive DevOps practices (CI/CD, infrastructure as code, observability, SRE handoff).
Financials & Compliance
- Own budgets, forecasts, SOWs/changes, and vendor management.
- Ensure security, privacy, and compliance standards (e.g., SOC 2, GDPR where applicable).
Technical Scope & Stack (musthave familiarity)
Front end Web & Mobile
- Web: JavaScript/TypeScript, React (incl. Next.js), Angular, Vue
- Mobile:iOS (Swift/SwiftUI), Android (Kotlin/Java), React Native, Flutter
- Supporting: modern CSS, state management (Redux/MobX/NgRx/Pinia), component libraries/design systems, accessibility, performance optimization
Middleware / Integration
- Java (Spring Boot/Spring Cloud), .NET (.NET 6/7, C#), Python (FastAPI/Django/Flask), Node.js (Express/NestJS)
- MuleSoft Anypoint Platform (API design, RAML/OpenAPI, policies), REST/GraphQL/gRPC, eventing (Kafka/SQS/SNS), OAuth2/JWT, API gateways
Cloud
- AWS: EKS/ECS/Lambda, API Gateway/ALB, S3, RDS/DynamoDB, CloudWatch, IAM
- Azure: AKS, Functions, API Management, Storage, SQL/Cosmos DB, Monitor
- GCP: GKE/Cloud Run, Cloud Functions, Pub/Sub, Cloud Storage, BigQuery
- Infra & Ops: Terraform/CloudFormation/Bicep, CI/CD (GitHub/GitLab/Azure DevOps), observability (cloudnative, Datadog/New Relic)
Required Qualifications
- 812+ years in software delivery, including 4+ years leading multiworkstream programs.
- Handson background in at least two of: frontend engineering, API/middleware, cloud, data/analytics, QE automation, Salesforce.
- Proven success delivering enterprise integrations (REST/GraphQL, eventdriven), iPaaS (e.g., MuleSoft/Azure Integration/AWS), and cloudnative solutions.
- Working knowledge of data platforms (Databricks/Snowflake/BigQuery/Redshift), ETL/ELT (dbt/Airflow), and BI (Power BI/Tableau/Looker).
- QE leadership: test strategy, automation frameworks (Cypress/Playwright/Webdriver/Tosca), performance/security testing, and defect leakage control.
- Salesforce program oversight (Sales/Service/Experience Cloud), data model basics, environment & release strategy, and integration patterns.
- Mastery of Agile delivery tools (Jira/Confluence), DevOps/CICD (GitHub/GitLab/Azure DevOps), and infrastructure concepts (Terraform/CloudFormation/Bicep).
- Excellent client communication, negotiation, and executive reporting skills.
Nice to Have
- Domain experience in Banking/Financial Services, Hospitality, or Manufacturing.
- Certifications: PMP/PMIACP, CSM/SAFe, AWS/Azure/GCP Associate+, Salesforce Administrator/Platform App Builder, ISTQB/TMMi.
- Exposure to security & compliance programs and cost optimization.
Education
- Masters/bachelor's in computer science/engineering/information systems (or equivalent experience). Master's a plus.
