About Akto
Akto is an early-stage, high-growth cybersecurity startup backed by Accel and leading venture investors. We pioneered API Security and are now defining a new category: Agentic Security protecting AI agents, MCP servers, and enterprises adopting AI. Our customers include Fortune 100 banks, fintechs, and global enterprises.
We move fast, set ambitious goals, and are building a world-class team to shape the future of security in the AI era.
It's an early stage AI Agent security company in b2b enterprise saas space. It's seed funded by Accel and Alumni ventures.
Role Overview
We're looking for a proactive and strategic Customer Success Manager (CSM) to own and drive adoption, engagement, and retention across enterprise customers in the Asia region. You'll partner closely with CISOs, AppSec, and platform engineering teams to ensure success with Akto's platform and help grow strategic accounts.
This is an ideal role for someone who thrives in customer-facing enterprise environments, understands the nuances of post-sales in cybersecurity or SaaS, and can translate technical value into business outcomes.
Key Responsibilities
Technical Onboarding & Adoption
- Lead hands-on onboarding and implementation for new enterprise customers.
- Work directly with customer engineering teams to:
- Configure API discovery, traffic analysis, and agent monitoring.
- Enable production-grade deployments.
- Drive time-to-value and ensure customers see measurable security ROI.
- Conduct deep-dive technical enablement sessions for security and platform teams.
Account Management & Growth
- Serve as the trusted advisor to CISOs and AppSec leaders across assigned accounts.
- Drive renewals, upsells, and multi-year expansion strategies in partnership with Sales.
- Conduct quarterly business reviews (QBRs) with key stakeholders.
Customer Advocacy & Experience
- Own overall customer health metrics: usage, satisfaction, and retention.
- Anticipate risks to customer success and proactively address them.
- Collect product feedback and relay insights to Product & Engineering teams.
Cross-functional Collaboration
- Work cross-functionally with Sales, Product, and Engineering to deliver customer outcomes.
- Contribute to playbooks and processes.
Qualifications
3 most critical requirements from the job:
- Roll up the sleeves and get things done attitude. This is not a work-life balance job.
- Figure things out mindset you must be resourceful and self-driven.
- Ambitious, diligent and smart.
Technical Understanding
Agentic Security
- Understanding of agentic AI behavior and autonomous actions
- Awareness of prompt injection, jailbreaks, and model misuse threats
- Ability to guide customers on secure agent tool-use and action policies
- Identifying abnormal or unsafe agent activity
- Collaborating with security, cloud, or AI teams on agent-related incidents
API & Cloud Security
- Webhook configuration and signature validation
- Secure API integration patterns (mTLS, token rotation, IP allowlists)
- Familiarity with OWASP API Security Top 10
- Basic Kubernetes and container security awareness (network policies, secrets)
- Understanding cloud security basics (IAM roles, least privilege, VPCs, key storage)
API Fundamentals
- Reading and interpreting REST API documentation
- Understanding JSON structures and payload formats
- Using Postman, Swagger/OpenAPI, or similar tools
- Troubleshooting authentication issues (OAuth2, API keys, JWT)
- Analyzing HTTP 4xx/5xx errors
- Knowledge of API rate limits, throttling, and retries
Rest
- 45 years of experience in Technical Customer Success/ Solutions Engineering/ Implementation, preferably in B2B SaaS / cybersecurity / enterprise tech
- Ability to juggle multiple initiatives
- Strong stakeholder management: Proven ability to engage with senior executives (CISO, VP Security, AppSec)
- Track record of high customer satisfaction and renewals in enterprise environments
What we offer
- Opportunity to own and shape marketing in a high-growth startup.
- Exposure to enterprise clients and cutting-edge technology.
- Collaborative, fast-moving, and ambitious team culture.
