Technical CRM Lead (C1)

Drive Date: 29-Nov-25, Saturday, Timings 9.30 AM

Drive Location:

• Capgemini Technology Services India Ltd.
• Fintech One
• 12th & 13th Floor
• Block No. 53, Road 5D and 52,
• Zone – 5,
• Village Ratanpur, Palaj,
• GIFT City,
• Gandhinagar – 382355, Gujarat, India

Must Have Skills

• At least 7–9 years of experience as a Technical Dynamics Consultant building customized solutions in Customer Service and Marketing using workflows, plugins, and UI customizations

• Worked on different CRM / XRM versions

• Implemented complete life cycle of at least 4–5 projects

• Expertise in technologies like HTML5, CSS, SOAP, REST, AngularJS, JavaScript

• Worked on JavaScript, jQuery, workflows, business rules, security, and authentications

• Experience in Agile deliveries and tight timescales

• Experience on-premise/cloud, support, upgrades, and migrations

• Worked on D365 customization and configuration

• Familiar with Microsoft methodology and able to articulate and understand customer pain points

• Experience in integration with third-party applications

• Awareness of mobility in CRM

• Worked on Office 365, Dynamics 365, and SharePoint APIs

• Experience with marketing automation, RESCO, Scribe, KingswaySoft, ClickDimensions

• Responsible for designing solutions to address pain points and delivering them

• Develop solutions, resolve issues, and ensure smooth operations

• Certified on D365 CRM

• Proficient in Microsoft Power Platform – PowerApps, Power Automate, Power Pages, Power Virtual Agent, PowerBI

• Customer-facing with excellent analytical and communication skills

Good to Have Skills

• Unified Service Desk, Customer Insights, Omnichannel, WPF (used for creating external hosted controls
• Experience in the analysis, design, development, testing, and implementation of enterprise-scale applications