Create/update product documentation and technical documentation including administrator guide, user s guide, wizard-based guides, integration guide, FAQs, troubleshooting guide, deployment guide, and installation guide, with a high degree of quality in accordance with industry standards and company guidelines.
Research, develop and write best-in-class documentation for a software/service user audience in a customer-facing way (easy to understand and follow, in a non-technical way when needed).
Understand technical products and calculate effort estimates for the tasks assigned.
Respond to documented feedback messages in a timely manner, implement changes to product documentation based on this feedback, and report top issues to manager.
Responsible for planning, organizing and creating user/technical guides, reference material and release notes for target audience end-users, engineering, etc.
Provide subject matter expertise and serve as a review resource for content such as product help articles and training materials.
Apply critical thinking outside direct areas of ownership and provide input to improve the product, content and authoring/publishing tools.
Maintain content of online help portal by building and testing content for multiple product components and releases.
Contribute additions and updates to internal tool and process documentation.
Create high-quality documentation about ZINFI products, how-to articles, wiki s and other publications for end-users, software engineers and administrators.
Create compelling storyboards for the internal animation team to create video-based help documents.
Add flare and spice to product and services documentation.
Attention to detail is critical.
Flexibility in accommodating project demands
Desire to work with a team spread across different geographies.
Provide daily and weekly activity reports.
About your experience:
3 or more years of experience writing customer-facing product and technical documentation, preferably with expertise on documenting CRMs like Salesforce, MS Dynamics, Eloqua, SAP, etc.
Preferable experience or knowledge in DITA/XML, HTML
Excellent written communication skills
Ability to meet deadlines and track progress on complex deliverables and work well with the larger organization.
Capable of working individually or as a team member.
Ability to learn and work with a variety of authoring and publishing tools such as Adobe Acrobat.
Proven ability to understand and synthesize product and technical information.
Proven track record of delivering quality documentation under tight deadlines with changing product requirements.
Communication and project management skills
Ability to work on multiple projects at once.
Graphics and design skills or curriculum development a plus, but not required.
Required Skills:
Excellent written skills in English
Good verbal and communication skills in English
Time and Project management skills
Knowledge of advanced Microsoft Word, PowerPoint, Excel, and Outlook.
Highly organized and strongly self-motivated with the ability to multi-task activities
Quick learner with a positive attitude and strong problem resolution and creative thinking skills
Proven experience of writing technical content and as subject matter expert
Ability to deliver high quality documentation and paying attention to detail.
Quickly grasp complex product concepts and make them easy to understand.
Guest blogging experience is a plus.
Have experience in using various online content writing and monitoring tools.
Candidates will be required to show case some original write-ups.
Education:
Master s/Bachelor s degree in any discipline, preferably I.T./Computer Science/Software Engineering or a related area is preferred.
Reports to:
Director Product and Technical Documentation
Compensation:
Highly competitive salary, excellent benefits, career growth and a positive work environment
