Job Summary:
The Technical Content Writer in the Production Department is responsible for developing, maintaining, and delivering high-quality technical and customer-facing documentation for OEM hardware products and solutions. The role focuses on creating accurate, structured content for servers, workstations, storage systems, and HPC/AI solutions, including manuals, deployment guides, datasheets, solution briefs, and release documentation. Working closely with hardware engineering, OS/HPC teams, QA, and solution architects, the Technical Content Writer translates complex hardware, firmware, operating system, and performance concepts into clear, compliant, and user-friendly documentation. The position ensures all content aligns with OEM standards, branding guidelines, and product lifecycle updates, while supporting production, sales enablement, and customer training needs.
Key Responsibilities
- Develop and maintain technical documentation for OEM products, including:
- Server, workstation, and storage product documentation
- HPC and AI solution briefs
- Installation, configuration, and deployment guides
- User manuals, datasheets, and technical specifications
- Release notes and upgrade documentation
- Work closely with hardware engineering, OS/HPC teams, QA, and solution architects to capture product functionality accurately.
- Create customer-facing content such as:
- Product brochures and solution overviews
- Whitepapers, case studies, and technical blogs
- RFP/RFI support documentation and compliance content
- Translate complex hardware, firmware, OS, networking, and performance concepts into clear and easy-to-understand content.
- Ensure documentation aligns with OEM standards, compliance requirements, and branding guidelines.
- Review and update content based on product lifecycle changes, firmware updates, and OS compatibility.
- Maintain version control and documentation repositories (Confluence, Git, shared repositories).
- Support internal teams with technical content for sales enablement and customer training.
Requirements
Required Skills & Qualifications
- Bachelor's degree in engineering, Computer Science, Technical Communication, or a related field.
- 45 years of experience as a Technical Content Writer in an OEM, hardware product, or enterprise technology company.
- Strong understanding of:
- Servers, workstations, storage systems
- HPC architectures, clusters, and GPUs
- Linux (RHEL preferred), virtualization, and networking basics will be extra edge
- Excellent written English with the ability to structure complex technical content.
- Experience creating hardware-focused documentation (datasheets, manuals, deployment guides).
- Hands-on experience with documentation tools such as Confluence, Markdown, MS Word, Git.
- Ability to work cross-functionally with engineering and delivery teams.
