Qualification -BE/BTech inMechanical Engineering or equivalent
Relevant Experience - 3 to 6 years
Role/Responsibilities -Technical Support on Teamcenter Application, Licensing, Installation and Administration.
Provide technical support: Provide comprehensive technical pre-sales & post-sales support on Siemens products portfolio to customers and prospects across India with good expertise on Teamcenter.
- Resolve user issues, product usage queries, etc.
- Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable.
- Manage and review all technical activities of strategic and assigned accounts.
- End-to-End ownership of tech support requests from opening until closure, ensuring customer satisfaction via visit, phone and e-mail.
- Deliver answers/solutions to the customers in a timely manner.
- Planning/delivering trainings, technical workshops and enablement sessions for customers and internal teams.
- Deliver solution presentations to prospects, at both the end user and senior management level.
- Present solutions in live demos during tradeshows and seminars.
- Organize and manage technical-sales workshops/webinars.
- Coordinate technical support activities with extended team to increase technical services quality and improve customer satisfaction.
- Troubleshoot and resolve: Diagnose and troubleshoot technical problems in Teamcenter and NX software, such as installation issues, system errors, and workflow problems etc.
- License support: Manage and troubleshoot licensing issues for Siemens software products and support license installations, license key renewals, etc.
- Collaborate with clients and SIEMENS: Work closely with customers to understand their workflows and configurations, assisting them with best practices, closely working with SIEMENS team on fixing reported issues/bugs.
- Installation & configuration: Support in the software installation, implementation, configuration, and upgrade.
- Issue tracking and reporting: Document, track, and manage support requests ensuring timely resolution and client satisfaction. Manage prompt communication with customer.
- Technical Documentation: Create technical documentation and knowledge base articles for users.
- Stay updated: Maintain knowledge of the latest versions, patches, and updates in Siemens NX and Teamcenter
- Communication: Excellent communication skills (both oral and written), with the ability to convey technical concepts effectively.
