Noventiq is hiring!
Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions.
Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company's growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africamarkets with significant growth potential.
- One of the largest SI's in India with revenue close to 700M$ and growing to 900M$.
- 3500+ Employees in India for India.
- Total 28 Offices in India across North, South, West & East.
- 1000+ Resident Engineers across India.
- 2500+ technical resources in India for India.
- Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies.
- Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO's, 3 of Top 5 Pharma companies.
- Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues
What You ll Do
- Respond& resolveallL2issues/incidents/tasksforCustomerseitherescalatedfrom L1supportor end user via email, phone, or SM tool.
- Scopeacustomer'sissuebycollectingtherelevantfactsandinvestigatetheproblembydoing your
ownresearchandbyinvolvingotherteamsas needed.
- Updatetheticketingsystem,ensuringthecallhasbeenloggedandallnotes, progressandrequired actions have been input promptly and accurately.
- Consultandcollaboratewithyourimmediatepeersorcolleaguesacrosstheboardtoresolveservice issues.
- Establishagoodworkingrelationshipwiththecustomersand3rd parties.
- WorkonTrendAnalysisandProblem management
- WorkwiththeITManagerandwidersupportteamtoensureanyrecurringtechnicalissuesare addressed and documented to KBDB.
- Empowercustomerstofindinformation,self-solvewhentheydecideto,andlearnmoreabout Microsoft products, services, and support.
- AdvisecustomersonhowtogainadditionalvaluefromtheirMicrosoft products.
- Maintainaproactiveapproachtocustomerhappiness,identifyingcustomersatisfactionconcernsand managing customer expectations.
- Continuouslyimproveknowledgeandunderstandingacrossthevarioussoftwareandhardware technologies supported by the team.
- TechnicallyGroomL1ResourcestoL2 Level
- MaintainhighQualityofService& Support
- Ensuresahighlevelofcustomersatisfactionbyensuringthecontinuousoperationofhis systems
- Maintainastrongcustomer focus.
About You
- Proficiently communicate (Read & Write) in Neutral English with Domestic & International customers
- Should be a Team Player; possess professional attitude towards work and business ethics; leadership qualities
- Strong hands-on experience with Active Directory, Exchange, Microsoft 365, Intune, Defender, DLP, Purview, Power BI, SharePoint, etc....
- Certification on Microsoft 365
What We Offer
- Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance
- Rewards and Recognition Program, Employee Referral Program, Wellness Program and CSR Initiatives
- Maternity and Paternity Leaves
- Company Sponsored Certification Program
- Learning/Development Courses, Cross Skill, Mentorship and Leadership Programs
- Quarterly Performance Feedback Sessions
- Savings, Investments and Retirement Benefits
- Flexible Work Hours, Work from Home, Remote Working, Hybrid Working
- Company Onsite / Fun Events
Location: Noida - NQIND, Noida, Uttar Pradesh, India
