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Roles and Responsibilities:
Provide L1 level support (initial troubleshooting, guidance) for PTC products (Creo Parametric, Creo Simulate, Windchill, Codebeamer, ThingWorx, Vuforia, Arbortext) to customers in the partner ecosystem.
Focus on first-line issue resolution, escalations, and consulting for design, simulation, PLM, ALM, and integrations.
Handle initial customer inquiries, tr oubleshooting, and support for PTC tools.
Assist with Creo Parametric (modeling), Creo Simulate (simulations), Windchill (PLM), Code beamer (ALM), and other products.Guide on deployments, integrations, and escalate complex issues to L2/L3.
Conduct training and create documentation.Collaborate with partners and teams for feedback.
Tata Technologies Limited is a company in the Tata Group that provides services in engineering and design, product lifecycle management, manufacturing, product development, and IT service management to automotive and aerospace original equipment manufacturers and their suppliers. It is a subsidiary of Tata Motors.
Job ID: 145030177
