Technical Associate - Service Desk L1

Inviting applications for the role of Technical Associate - Service Desk L1

Responsibilities

• Handle the issues/request reported through various ticketing tool within agreed SLA's

• You should handle Voice and Non-Voice tickets simultaneously.

• Responsible for executive leadership and Board members IT support.

• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.

• Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams

• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)

• Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.

• Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.

• Trouble shooting issues related to business specific applications.

• User provisioning of various business applications (ERP)

• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)

• Knowledge Management - Ensure the Knowledge Articles are used on all issues.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field.

• Strong domain knowledge and technical orientation.

• Knowledge of OS, MDM and Office Issues.

• Multitasking skills.

• Ability to pay attention to detail.

Preferred Qualifications/ Skills

• Customer Service and Problem-Solving attitude.

• Good communications skills in English.

• Should be able to deliver on tight timelines.