Scope:
- The ServiceNow team partners with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions.
- The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations.
- The individual will be responsible for end-to-end solution design, module implementation, and technical governance across ServiceNow modules like ITSM, CSM, CMDB, ITOM, and Integrations.
- The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members.
Technical Environment:
- ServiceNow Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub
- Scripting & Development: JavaScript, Glide scripting, UI customization, Flow Designer, Workflow
- Integrations: REST, SOAP, JDBC, LDAP, OAuth, SSO, MID Server
- Operations & Automation: Discovery, Service Mapping, Event Management, Orchestration
- Platform Enhancements: Service Portal, Workspace, UI Builder, Virtual Agent
- DevOps/Agile: CI/CD pipelines, ATF, Agile delivery, Git, Jenkins
- Cloud & Security: AWS/Azure/GCP integrations, security best practices, compliance
What you'll do:
Design & Architect
- Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions.
- Translate business and ITIL requirements into robust ServiceNow designs.
- Establish coding standards, reusability patterns, and best practices.
Develop & Deliver
- Configure workflows, catalog items, client/server scripts, UI policies, and business rules.
- Build and support complex integrations with enterprise systems.
- Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration.
Guide & Govern
- Provide technical leadership to developers and consultants.
- Review solutions for scalability, maintainability, and performance optimization.
- Lead technical workshops and design sessions with stakeholders.
Operate & Optimize
- Ensure platform stability during upgrades and releases.
- Implement monitoring, performance tuning, and operational best practices.
- Contribute to governance, compliance, and platform roadmaps.
What we are looking for:
- Bachelor's degree in computer science, IT, or related field.
- 9-11 years of IT experience, with hands-on experience with ServiceNow implementation and development.
- Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus.
- Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub.
- Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth).
- Experience in CMDB and Discovery (data model, reconciliation, service mapping).
- Experience in ITOM (Event Management, Discovery, Service Mapping).
- Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions.
- Hands-on experience with Service Portal, Workspace, and UI Builder.
- Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices.
- Strong communication, stakeholder management, and leadership skills.
- ServiceNow certifications - CSA, CIS-ITSM and any other CIS certification strongly preferred.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
