Technical Architect - ServiceNow Architect

Scope:

• The ServiceNow team partners with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions.

• The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations.

• The individual will be responsible for end-to-end solution design, module implementation, and technical governance across ServiceNow modules like ITSM, CSM, CMDB, ITOM, and Integrations.

• The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members.

Technical Environment:

• ServiceNow Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub

• Scripting & Development: JavaScript, Glide scripting, UI customization, Flow Designer, Workflow

• Integrations: REST, SOAP, JDBC, LDAP, OAuth, SSO, MID Server

• Operations & Automation: Discovery, Service Mapping, Event Management, Orchestration

• Platform Enhancements: Service Portal, Workspace, UI Builder, Virtual Agent

• DevOps/Agile: CI/CD pipelines, ATF, Agile delivery, Git, Jenkins

• Cloud & Security: AWS/Azure/GCP integrations, security best practices, compliance

What you'll do:

Design & Architect

• Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions.

• Translate business and ITIL requirements into robust ServiceNow designs.

• Establish coding standards, reusability patterns, and best practices.

Develop & Deliver

• Configure workflows, catalog items, client/server scripts, UI policies, and business rules.

• Build and support complex integrations with enterprise systems.

• Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration.

Guide & Govern

• Provide technical leadership to developers and consultants.

• Review solutions for scalability, maintainability, and performance optimization.

• Lead technical workshops and design sessions with stakeholders.

Operate & Optimize

• Ensure platform stability during upgrades and releases.

• Implement monitoring, performance tuning, and operational best practices.

• Contribute to governance, compliance, and platform roadmaps.

What we are looking for:

• Bachelor's degree in computer science, IT, or related field.

• 10-13 years of IT experience, with hands-on experience with ServiceNow implementation and development.

• Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus.

• Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub.

• Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth).

• Experience in CMDB and Discovery (data model, reconciliation, service mapping).

• Experience in ITOM (Event Management, Discovery, Service Mapping).

• Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions.

• Hands-on experience with Service Portal, Workspace, and UI Builder.

• Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices.

• Strong communication, stakeholder management, and leadership skills.

• ServiceNow certifications - CSA, CIS-ITSM and any other CIS certification strongly preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.