About the Role
The primary objectives of the Role are Service Transition and Transformation of end user workspace services from incumbent and in-house teams. Leading the project technically working with SMEs from all technology tracks within the workplace area.
Responsibilities
- Work with engineering and practice teams on niche solutions that's been offered by them.
- Validating the solution offered by Sales Teams with respect to sizing, pricing, SLA and operational readiness and making the project go-live.
- Creating / updating / Tracking of project plan along with Program Management teams.
- Performing technical readiness checks & BAU Readiness checks before onboarding service.
- Helping teams understand project requirements and translating them to workable solutions.
- Conduct customer meetings to present project status along with Program Management teams.
- Encourage a culture and environment where cross-account and cross-function collaboration, innovation and excellence is the norm.
- Implement standard best practice in target accounts to deliver consistent service delivery and exceptional customer satisfaction.
- Build strong and lasting relationships with internal and external customers, and key delivery partners by meeting with them on a regular basis to listen to their needs and concerns, to discuss our service roadmaps and evangelise HCL capability.
- Understand and align HCL Service Delivery process to meet the client business requirements on a continual basis & foster solution innovation to solve client issues.
- Reduce the cost of delivery by standardisation of Service Delivery processes and technology solutions.
- Implement standard governance, reporting and escalation processes across Transition and Delivery along with program management team.
- Travel globally to perform solution defence and design and planning workshops.
Qualifications
- Minimum: Degree in computer science or equivalent
- 10+ years of experience in IT Infrastructure services management in various End user computing functions
- Managed clients directly for distributed service delivery
- Managed virtual teams distributed across geographies
- Demonstrated capabilities and self-motivated for Improvements and Innovation
- Global cultural awareness is required
- Excellent white-boarding and Communication skills are required at customer architects level
Required Skills
- Core Skill - Microsoft EMS along with security technologies
- Active Directory
- SharePoint
- Windows 10
- O365
- SCCM/ INTUNE
- OneDrive for business
- Understanding of Virtualisation and cloud technologies from Amazon, IBM, Citrix & Microsoft.
