Role: ServiceNow Architect
Experience Level: 12+ years
Location: Noida/Gurgaon/Pune/Bangalore
Role Overview
We are seeking a highly experienced ServiceNow NOW Platform Architect who can provide technical leadership, design enterprise-scale ServiceNow solutions, and ensure alignment of the platform with business transformation goals. The ideal candidate will have a broad understanding of ServiceNow's capabilities, latest AI/GenAI features, and platform governance.
Key Responsibilities
- Define and own the end-to-end ServiceNow architecture across ITSM, ITOM, HRSD, IRM/GRC, CSM, SecOps, and custom applications.
- Lead platform strategy and adoption of latest NOW platform offerings including GenAI, Predictive Intelligence, Virtual Agent, and Performance Analytics.
- Translate enterprise requirements into scalable, secure, and sustainable ServiceNow designs.
- Govern ServiceNow development standards, integration patterns, and platform performance.
- Provide technical guidance to developers and module leads across multiple business domains.
- Collaborate with enterprise architects, product owners, and business leaders to ensure alignment.
- Conduct platform roadmap planning, release management, and upgrade strategies.
- Drive AI/automation initiatives leveraging ServiceNow's latest AI features for predictive and prescriptive insights.
Required Skills & Qualifications
- 12+ years of overall IT experience with at least 8+ years in ServiceNow.
- Hands-on experience with multiple ServiceNow modules (ITSM, ITOM, HRSD, IRM, SecOps).
- Strong exposure to ServiceNow AI features: GenAI, Process Optimization, Predictive Intelligence.
- Deep understanding of integrations (REST, SOAP, MID Server, Event Management).
- ServiceNow Certified Master Architect / Technical Architect preferred.
- Strong stakeholder management and leadership skills.
