Technical / Application Support

Details:

Experience: 1-3 Years

Location: Gurgaon

Employment: Permanent Fulltime

Employment Mode: Mandatory WFO (5Days Monday to Friday)

Shifts: Rotational Shifts

Looking for excellent communication skills

Job Description:

• Manage end customer communication.
• Provide solutions based on standard SOPs.
• Responsible for the day- to-day support of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation. 
• Provide support to our client in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7 
• Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner 
• Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Linux OS, Oracle databases and other related technologies.
• Respond to client problems (phone/portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets).
• Refer incidents to senior team when an incident is beyond their scope.
• Ensure SLAs are met and delivered according to Support specification.
• Participate in sharing knowledge and publishing Knowledge articles.

If interested in above JD please share your profile to [Confidential Information] with below details:

Total Experience:

Relevant Experience in application / Technical support (L1/L2 Support):

Current CTC:

Expected CTC:

Date of Birth:

PAN Number:

Notice Period:

LWD if serving NP:

Current Location:

Are you ready to relocate to Gurugram location:

Are you fine with 5Days work from office (WFO):

Availability for virtual interview (MS Teams) on 3rd Oct between 11-5PM please specify timings will share invite accordingly.