Experience: 1-3 Years

Location: Gurgaon

Employment: Permanent Fulltime

Employment Mode: Mandatory WFO (5Days Monday to Friday)

Shifts: Rotational Shifts

We are looking for candidates with excellent communication skills.

Job Description:

Manage end customer communication.
Provide solutions based on standard SOPs.
Responsible for the day- to-day support of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.
Provide support to our client in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7
Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner
Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Linux OS, Oracle databases and other related technologies.
Respond to client problems (phone/portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets).
Refer incidents to senior team when an incident is beyond their scope.
Ensure SLAs are met and delivered according to Support specification.
Participate in sharing knowledge and publishing Knowledge articles.

If interested in above JD please share your updated resume with below details to [HIDDEN TEXT]

Total Experience:

Current CTC:

Expected CTC:

Date of Birth:

PAN Number:

Notice Period:

LWD if serving NP:

Current Location:

Are you ready to relocate to Gurugram location:

Are you fine with 5Days work from office (WFO):

Availability for virtual interview on 3rd Oct (between 10AM to 5PM) please specify timings will share invite accordingly.

Technical / Application Support