Technical Account Manager (TAM)

About the Role

Are you passionate about solving complex technical challenges and driving customer success at scale

Exotel is looking for a highly driven and technically strong Technical Account Manager (TAM) to own and manage some of our most strategic, high-revenue, high-potential, and high-risk customer accounts.

As a TAM at Exotel, you'll be the technical owner and trusted advisor for enterprise customers, ensuring their success across our complete product portfolio - from contact center platforms and chatbots to AI-driven automation and voice solutions.

This role is high visibility, high impact, and high responsibility - perfect for someone who thrives in dynamic, cross-functional environments and loves working on mission-critical, revenue-driving deployments.

What You'll Do

Customer & Account Ownership

• Own the end-to-end technical relationship for assigned accounts.

• Drive solution adoption, technical solutioning, and ongoing customer success.

Product & Solution Expertise

• Hands-on knowledge of Exotel's products: contact centers, chatbots, voicebots, Agent Assist, Lead Assist, AI-driven automation, and APIs.

• Design end-to-end solutions and guide customers on architecture, integrations, and best practices.

Setup and Network Architecture Expertise

Lead solution architecture and deployment, including API integrations, network, and telephony setup.

Advise on call flows, CRM integrations, data flows, and automation design.

Ensure solutions meet performance, reliability, and scalability requirements.

Cross-Functional Collaboration

• Partner with Product, Engineering, Network, Sales, and Support teams.

• Be the technical voice of the customer internally, driving prioritization of enhancements and fixes.

Revenue & Growth Enablement

• Identify opportunities for increased adoption, upsell, and cross-sell.

• Support Sales during technical discussions, renewals, and solutioning.

What We're Looking For

• 4-8 years in a CX, Solution Engineer, or Customer Success Engineer role. Hands-on experience with contact center platforms, voice/messaging solutions, and API integrations.

• Knowledge of chatbot/voicebot platforms and AI-driven CX tools.

• Strong understanding of network architecture, telecom concepts, call routing, and contact center operations.

• Excellent problem-solving, communication, and stakeholder management

skills.

Preferred

• Experience with enterprise or high-revenue accounts.

• Exposure to AI or automation solutions in CX or support contexts.

Why This Role Is Exciting

• Full ownership of Exotel's product portfolio and high-value accounts.

Work on complex, enterprise-scale deployments across voice, AI, and automation.

Collaborate with leadership, engineering, and product teams on high-impact initiatives.

High visibility role with direct influence on customer success and business outcomes.

Important Note

This is a high-ownership, high-responsibility role. Only apply if you are passionate about technical problem-solving, enterprise deployments, and customer success.