Technical Account Manager

Location: Superleap HQ, Koramangala, Bengaluru

Type: Full-time | 5 days work-from-office (MonFri, 11 AM8 PM)

Reports to: Subham Kumar Boundia (Co-founder & CEO)

Role Summary Solution Architect

The Technical Account Manager (TAM) is a Solution Architect role who will be the owner of enterprise customer success at Superleap. You will be the strategic partner for clientsguiding them from requirements to reality.

You will manage relationships with enterprise customers, understand their business deeply, design end-to-end solution architect on Superleap, document requirements, manage timelines, and ensure smooth, predictable delivery.

You are the voice of the customer inside Superleap and the face of Superleap for the customer.

Working closely with the Forward Deployed Engineer, you will shape the overall solution design, translate business goals into technical execution plans, and ensure every project lands successfullywith clarity, trust, and impact.

This role is ideal for someone who loves people, problem-solving, and ownershipand wants to build long-term relationships with high-value enterprise customers while working at the intersection of business, product, and technology.

Why This Role Matters

This role defines how enterprises experience Superleap. You will:

Own the success of high-value enterprise implementations

Architect solutions that truly fit customer workflows

Build deep, long-term relationships with customers

Ensure projects land on time, on scope, and with trust

Directly influence customer satisfaction and NPS

Shape Superleap's reputation in the enterprise market

Your work turns powerful technology into real, measurable business outcomes.

What You'll Do

Enterprise Customer Ownership

• Act as the primary point of contact for enterprise clients
• Build trusted, long-term relationships
• Conduct discovery sessions to understand workflows, goals, and constraints
• Guide customers on best practices and product adoption

Solution Architecture & Design

• Design end-to-end solution architectures on Superleap for enterprise use-cases
• Map business workflows to CRM capabilities, automations, and integrations
• Define system behavior, data flow, and integration approach
• Partner with the Forward Deployed Engineer to convert architecture into execution
• Review and validate technical designs for scalability and reliability

Requirements & Documentation

• Create and maintain Business Requirement Documents (BRD)
• Convert business needs into clear scope, flows, and execution plans
• Ensure alignment between client expectations and delivery

Project Management & Delivery

• Define milestones and delivery timelines
• Maintain and share delivery trackers with clients
• Proactively manage risks, blockers, and dependencies
• Drive projects to successful completion

Communication & Coordination

• Provide regular updates via email, calls, Slack, MS Teams, WhatsApp, etc.
• Ensure fast, clear, and professional communication
• Coordinate across product, frontend, backend, and engineering teams
• Work closely with the Forward Deployed Engineer to ensure seamless execution

What We're Looking For

• Bachelor's degree in Engineering, Computer Science, or related field
• 35 years of experience in B2B SaaS, solutions architecture/engineering, or technical project consulting
• Strong communication and stakeholder management skills
• High empathy and customer-first mindset
• Ability to think in systems and design end-to-end solutions
• Excellent documentation and organizational abilities
• Good understanding of SaaS products, APIs, and technical systems
• Willingness to travel across India for on-site enterprise client engagements as required (all travel and stay expenses will be fully borne by the company)

Our Culture

We move fast, stay curious, and build with trust.

We care more about impact than titles, progress over perfection, and teamwork over ego.

Everyone here has a voice and the freedom to make bold moves.